Freeconet - Disconnects during the night - Manual reset need

[Arnaud]

Hi,
since a few days I have registered myself with Freeconet, a Polish VOIP provider, offering local numbers, and fairly low rates.
(And, are as far as I could find till now the only provider in Poland with an English website).
Registration of the line went smooth, and I've already received incoming calls successfully. Will test outgoing today, after my pre-paid transaction is processed.

Question though ;
Each morning (two in a row, since subscription) the status of the line is red, and I need to "register" the line again to get it connected and ready for use.

On the website, they have examples on how to configure Linksys equipment, Softphone etc., but no 3CX.
In the X-lite settings they recommend to configure re-register every 300 seconds (which I did in 3CX), but also to send SIP keep-alives and usage of rport.
Source
Can something similar be done with 3CX, or is this already default ?
The 3CX logs looks as follows. Any suggestions on how to fix this ?

Thanks,
Arnaud

I'm a newby in this area, maybe the below log can help identify the problem

00:14:14.000|.\CallConf.cpp(120)|Log2|CallControl|CallConf:nIncoming:[CM103002] Call(60): Incoming call from 901 (Ext.901) to sip:[email protected]
00:14:20.843|.\CallConf.cpp(178)|Log2|CallControl|CallConf:nProvisional:[CM103003] Call(60): Ln:10006@FreecoNet is ringing
00:14:27.125|.\CallStrategies.cpp(770)|Log2|CallManager|StratInOut:nHangUp:[CM104007] Call(60): Call from Ext.901 to dialed-number has been terminated by Ext.901; cause: CANCEL; from IP:192.168.1.170
01:06:16.796|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 120 sec.
01:08:49.218|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 240 sec.
01:13:21.828|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 360 sec.
01:19:54.187|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 480 sec.
01:28:26.656|.\Registrar.cpp(484)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113009] Registration of Ln:10006@FreecoNet has failed, attempt to repeat is scheduled in 300 sec.
01:31:29.203|.\Registrar.cpp(141)|Log2|Registrar|ServRegs:nAdd:[CM113002] Registered: Ext.913
01:33:59.000|.\Registrar.cpp(424)|Log2|Registrar|ClientRegs:nFailure:[CM113006] Registration of sip:[email protected] has failed; reason=Request Timeout
01:33:59.000|.\Registrar.cpp(430)|Log2|Registrar|ClientRegs:nFailure:[CM113007] Another registration attempt has been made
01:33:59.000|.\ExtLine.cpp(366)|Log2|Endpoints|ExtLine::Register:[CM110004] Send registration for "0048phonenr"<sip:[email protected]>
01:34:31.343|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 120 sec.
01:37:03.875|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 240 sec.
01:41:36.250|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 360 sec.
01:48:08.796|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 480 sec.
01:56:41.093|.\Registrar.cpp(484)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113009] Registration of Ln:10006@FreecoNet has failed, attempt to repeat is scheduled in 300 sec.
02:02:13.609|.\Registrar.cpp(424)|Log2|Registrar|ClientRegs:nFailure:[CM113006] Registration of sip:[email protected] has failed; reason=Request Timeout
02:02:13.609|.\Registrar.cpp(430)|Log2|Registrar|ClientRegs:nFailure:[CM113007] Another registration attempt has been made
02:02:13.609|.\ExtLine.cpp(366)|Log2|Endpoints|ExtLine::Register:[CM110004] Send registration for "0048phonenr"<sip:[email protected]>
02:02:45.828|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 120 sec.
02:05:18.359|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 240 sec.
02:09:50.968|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 360 sec.
02:16:23.562|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 480 sec.
02:24:56.187|.\Registrar.cpp(484)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113009] Registration of Ln:10006@FreecoNet has failed, attempt to repeat is scheduled in 300 sec.
02:30:28.921|.\Registrar.cpp(424)|Log2|Registrar|ClientRegs:nFailure:[CM113006] Registration of sip:[email protected] has failed; reason=Request Timeout
02:30:28.921|.\Registrar.cpp(430)|Log2|Registrar|ClientRegs:nFailure:[CM113007] Another registration attempt has been made
02:30:28.921|.\ExtLine.cpp(366)|Log2|Endpoints|ExtLine::Register:[CM110004] Send registration for "0048phonenr"<sip:[email protected]>
02:31:01.390|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 120 sec.
02:32:30.078|.\Registrar.cpp(195)|Log2|Registrar|ServRegs:nRemove:[CM113003] Unregistered: Ext.913
02:33:33.750|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 240 sec.
02:38:06.359|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 360 sec.
02:44:39.000|.\Registrar.cpp(477)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113008] Registration attempt for Ln:10006@FreecoNet is scheduled in 480 sec.
02:49:03.578|.\Registrar.cpp(141)|Log2|Registrar|ServRegs:nAdd:[CM113002] Registered: Ext.913
02:49:49.843|.\Registrar.cpp(195)|Log2|Registrar|ServRegs:nRemove:[CM113003] Unregistered: Ext.913
02:52:39.515|.\Registrar.cpp(381)|Log2|Registrar|ClientRegs:nSuccess:[CM113005] Registration of sip:[email protected] is successful
04:18:53.031|.\Registrar.cpp(484)|Log2|Registrar|ClientRegs:nRequestRetry:[CM113009] Registration of Ln:10006@FreecoNet has failed, attempt to repeat is scheduled in 300 sec.
10:54:29.468|.\Registrar.cpp(141)|Log2|Registrar|ServRegs:nAdd:[CM113002] Registered: Ext.912
10:55:13.937|.\ExtLine.cpp(366)|Log2|Endpoints|ExtLine::Register:[CM110004] Send registration for "0048phonenr"<sip:[email protected]>
10:55:14.250|.\Registrar.cpp(381)|Log2|Registrar|ClientRegs:nSuccess:[CM113005] Registration of sip:[email protected] is successful

It seems the 3CX server gave up to register at 04:18 this morning, after several failed attempts, because of "Request Timeout".
Only at 10:55 this morning when I registered the line manually again it connected succesfully
The log trace showed some activity inbetween though. Unfortunately this log only goes back till 05:55:40 this morning.

05:58:31.968|ClientRegistration.cxx(234)|Trace5|Resip|>>:requesting refresh of ClientRegistration sip:[email protected]
05:58:32.046|DialogUsageManager.cxx(1190)|Trace5|Resip|>>:Got: SipResp: 401 tid=4502aa5d8e242a12 cseq=REGISTER / 67 from(wire)
05:58:32.218|DialogUsageManager.cxx(1190)|Trace5|Resip|>>:Got: SipResp: 200 tid=574a73293142340c cseq=REGISTER [email protected]:5060 / 68 from(wire)
05:58:32.218|ClientRegistration.cxx(327)|Trace5|Resip|>>:Clearing service route ([])