Solved Freshdesk and 3cx V20 Update 8

[rschoond]

Hi,

Earlier this week I configured the CRM integration with Freshdesk using the standard 3CX template. Everything was working correctly — tickets were being created automatically without any issues.
Last night, the system was updated to V20 Update 8, and since then the integration has stopped working. No tickets are being created anymore.
I have not changed anything in the configuration.

The CRM test function inside 3CX still works — it successfully retrieves and displays the contact from Freshdesk. However, call journaling no longer creates tickets.
Does anyone know what might have changed in Update 8 that could affect ticket creation?
Thank you in advance.

 

[KyriacosS_3CX]

Please redo the CRM integration and see if that resolves the issue.

 

[rschoond]

Restarting the service resolved the issue.

 

[rschoond]

“I have to restart the 3CX service each time to get ticket creation working again.”


“After restarting the 3CX service, tickets are created immediately in Freshdesk. However, shortly after that, ticket creation stops again. It only starts working again after another restart.”