Freshdesk CRM integration

[Adam Wride]

Hi,

In desperate need of help, supposed to be going live with our 3CX freshdesk integration tomorrow morning but a few of our users are having trouble with the available freshdesk integration.

They have exactly the same set up as other users that work fine but whenever they get a phone call it doesn't search for a contact and it doesn't create a ticket.

Any help would be greatly appreciated!

Adam

 

[Adam Wride]

In case anyone comes across this post and has similar problems, it is worth noting that there are log files in the AppData for windows softphone integrations

C:\Users\[username]\AppData\Roaming\3CXPhone for Windows\Logs