Gateway status in SIP trunk menu is red !

[mohammadreza_yr]

Hello. I have a problem with Newrock PSTN (FXO) gateway on 3CX. After 4-5 hours of working properly, gateway light status in SIP trunk menu changes to red. after that, I can receive outbound calls but I cannot make outbound calls. Can anybody help me, please?

 

[cobaltit]

I assume you mean you can receive inbound calls but not make outbound calls. If you reboot the gateway does it go green? You might want to think about using a supported gateway.

 

[leejor]

Check the 3CX Activity Log to see if the gateway has been re-registering on a regular basis, then stops. This would be why the status turned red, if 3CX were expecting a re-registration , but didn't receive one. It might also happen, if you placed a call, but there was no response from the gateway. Then you may want to check and see if the gateway has an internal log system that may provide some information.

 

[AWS2P]

Check in dashboard if GW IP has not been blacklisted

 

[mohammadreza_yr]

I assume you mean you can receive inbound calls but not make outbound calls. If you reboot the gateway does it go green? You might want to think about using a supported gateway.

thank you for your quick answer. I should say YES, if I reboot GW, status changes to green.

 

[mohammadreza_yr]

Check in dashboard if GW IP has not been blacklisted

No. Fortunately it has not been blacklisted