Getting a user back into an Adhoc conference

[ggrimes]

Hi all,

When an adhoc conference has been created from the 3CX Phone for Windows, is it possible to get an external called back to that conference?

Any advice or help is greatly appreciated.

-Glen.

 

[jasit]

I have the same question, a way for reception to transfer directly into the conference would be great

 

[ggrimes]

I originally asked this question on the 3rd of February and it's the 17th now, there's now another admin who wants to know the same thing...Any advice here 3CX?

 

[jasit]

Just a fyi, but this a user based support system, if you want actual support from 3cx you have to pay for it. I have pretty much looked everywhere and can't find a solution either. We even tried transferring to the extension and that gives a error too.


John

 

[ggrimes]

Hey Jasit,

Appreciate the info.

Kind of sad there's no tech support here. We have shelled out enough for this product that I would expect some mods to be answering questions here.

The more I think about the nature of Adhoc, the more it makes me think there might not be a way to get back in. I might contact our support or start a support case to get the answer. When I find out I'll be sure to post it.

Thanks again,

 

[ggrimes]

OK, so 3CX was kind enough to contact me directly this morning and let me know the following on this:

"An outside user cannot join an adhoc conference unless a 3CX user adds them to the conference in progress manually via the 3CXPhone.

If you had set up a scheduled conference, then anyone can call in from the outside, dial the conference bridge extension and enter the conference ID to join the call."