Getting error when registering panasonic kx-hdv230

[mohit]

Hi Team, when I am trying to register Panasonic KX-HDV230 manually only phone display, is showing registering and I also checked log nothing is showing in the log.

 

[leejor]

You really haven't provided any useful information.
Is the set local to the PBX? If not, how is it connected...SBC, STUN? If not local, have you run the 3CX Firewall Checker, and did it pass?
Was it the 3CX Activity Log that you checked? If so and there was no log of an attempted registration, then, either the set is not registering to the correct FQDN, IP, and/or port, or something is blocking the attempt (IP blacklist, firewall, lack of port forwarding).

 

[mohit]

You really haven't provided any useful information.
Is the set local to the PBX? If not, how is it connected...SBC, STUN? If not local, have you run the 3CX Firewall Checker, and did it pass?
Was it the 3CX Activity Log that you checked? If so and there was no log of an attempted registration, then, either the set is not registering to the correct FQDN, IP, and/or port, or something is blocking the attempt (IP blacklist, firewall, lack of port forwarding).

Hi Phone is connected through stun and also run firewall check status is ok.
i checked the activity log but nothing found in log

 

[JohnS_3CX]

Hi @mohit

Since this is not a supported phone there is no guarantee that it will work.

I would suggest to register it locally first (if you're not using a cloud PBX) and see if it works.
Then you need to ensure that your extension for this phone does not have the option "Disallow use of extension outside the LAN (Remote extensions using Direct SIP or STUN will be blocked) "

You also need to check the IP Blacklist because the remote IP may have been blocked due to failed attempts.

The remote site must have the properly forwarded SIP and RTP ports for that phone, and SIP ALG disabled on their firewall.

We would recommend to use a supported phone that has been tested and confirmed to work in all types of provisioning, including STUN. https://www.3cx.com/sip-phones/

 

[mohit]

Hi
I tested this handset with sbc, its working fine but the main problem is that I have globally multiple locations and pbx is hosted on google cloud so any way to provision Panasonic kxhdv 230.

 

[YiannisH_3CX]

I tested this handset with sbc, its working fine but the main problem is that I have globally multiple locations and pbx is hosted on google cloud so any way to provision Panasonic kxhdv 230.

Since this is not a supported device we have not tested it so we can not provide information on how to register the device to 3CX. But since it works with the SBC why not use an SBC in each location? You could also try to register the device directly to the PBX and see if that works.