Give your Website Chat a Custom Look

[XCON1]

https://xcon.at/about/ this is the site

i tried to solve this alpha plugin with a button, but yes not a very fine way to solve. in this way now a new window pops up - also not a good choice.

if i put a code into the footer, i cant have the icon placed under the picture where you interact while you stay still on the same site....

 

[Constantinos Constantinou]

Hello! we use the wordpress plugin, and we have multiple people on one site.... i would LOVE to have this icon for click2talk (the shortcode you have to enter on the site) more than once on ONE SITE... that means.. the icon pop up in the lower right, and not there where you place it - so you cannot place more than one c2t on a site, because its not showing up

i hope i did explain this in clear way ?

PS: we use the DIVI theme for the site, one of the most used wordpress themes ever...and we are not able to "code html" in an individual way we just use out of the box the features that wordpress offers and we would love to use this function so that every person on this one specific site can have their own "c2t symbol"

Hello @XCON1 ,

The way to have it configured multiple times the Live Chat and Talk Plugin is to add the multiple created short codes on individual pages or blog posts.
For the DIVI theme I am guessing that you can use the text elements to add the short code in it. With this approach the Live Chat and Talk will appear on your site.
I hope that my response answer to your queries. If not, I would love to help you in a remote session, where you can demonstrate to me your business case and I will try to help you with the setup.
Thank you.

 

[Constantinos Constantinou]

Hello @nb will this guide shows the option that can toggle the chat status? You previously mentioned that you will check and find out exactly where.. it is a bit hidden

We would love to have this option as we dont want to have prospect calling/chat during out of office hours or holidays

Hello @gorbros ,

The chat status (whether extension or queue agent) is available or not is part of the extension/queue agent availability on Phone System.
Example:
When the Live Chat and Talk is connected to an extension, if that extension is available, then the website visitors will be able to chat with that extension. If that extension is away, then website visitor will get a message that no agent is available to help him at the moment.
The same case applies to queue agents, where the queue agent status is the one that affects the availability for chatting.
I hope this answers your query. If not, I would love to discuss it further in a personal message with me.

Thank you.

 

[Constantinos Constantinou]

https://xcon.at/about/ this is the site

i tried to solve this alpha plugin with a button, but yes not a very fine way to solve. in this way now a new window pops up - also not a good choice.

if i put a code into the footer, i cant have the icon placed under the picture where you interact while you stay still on the same site....

As per your setup, I can see that you've added multiple personas and a link toward the click to talk.
Those links instead of navigating to the PBX, you could have a page in your WordPress (not visible in the navigation) and on each page (Ex David Page) you could have the Live Chat and Talk configured for that extension/queue.
What do you think about this approach.

 

[wa4zlw]

+1

to have our own logo for the chat./meeting/clicktocall

Leon

 

[XCON1]

As per your setup, I can see that you've added multiple personas and a link toward the click to talk.
Those links instead of navigating to the PBX, you could have a page in your WordPress (not visible in the navigation) and on each page (Ex David Page) you could have the Live Chat and Talk configured for that extension/queue.
What do you think about this approach.

Hello, im afraid this is not "the solution"

because, there shall be no problem to change the "appearance mode" from bubble at the bottom right - to an embedd symbol UNDER every person

as you know all companys have their "TEAM" or "MANAGEMENT" section and nobody wants to create an own page for every employee to have his private 3CX c2t symbol

you have to find a solution, where an ICON can be placed whereever on a page, multiple icons of course and if you click on it - then it shall appear with the full (indiv. allowed) functionality

 

[XCON1]

our Provider, together we sell 3CX in Austria, they also made it - but they dont use wordpress ... but they are able to show different icons with different "extensions c2t" on one page

so i am sure you can do that also with the wordpress plugin, instead of having one bubble at the bottom right per page

Cheers! Lets rock the planet with 3CX. Hope you find a way.... but i am sure you will

 

[Constantinos Constantinou]

our Provider, together we sell 3CX in Austria, they also made it - but they dont use wordpress ... but they are able to show different icons with different "extensions c2t" on one page

so i am sure you can do that also with the wordpress plugin, instead of having one bubble at the bottom right per page

Cheers! Lets rock the planet with 3CX. Hope you find a way.... but i am sure you will

View attachment 9959

I think that the currently working featurrset, will basically meet your needs.
You will have the option to change the behaviour of the C2T. The short code in its properties will have a specific attribute that will give you the option to enable it on any element of your HTML code. In your case, the button on each person will show add-hoc on the same page the C2T. We are still in the process of refining the way that this feature will work. Stay tuned !!

 

[XCON1]

okay, that means you are working on that case and you will post an update now if every "person" on a single page can have their own "c2t" icon placed below which pops up if you click on it -that would be awesome thank you

I will stay tuned for more infos

 

[Constantinos Constantinou]

okay, that means you are working on that case and you will post an update now if every "person" on a single page can have their own "c2t" icon placed below which pops up if you click on it -that would be awesome thank you

I will stay tuned for more infos

Exactly. You will have the option to wrap-up elements on your site with the C2T. With the click it will pop up.

 

[gorbros]

Hello @gorbros ,

The chat status (whether extension or queue agent) is available or not is part of the extension/queue agent availability on Phone System.
Example:
When the Live Chat and Talk is connected to an extension, if that extension is available, then the website visitors will be able to chat with that extension. If that extension is away, then website visitor will get a message that no agent is available to help him at the moment.
The same case applies to queue agents, where the queue agent status is the one that affects the availability for chatting.
I hope this answers your query. If not, I would love to discuss it further in a personal message with me.

Thank you.

@Constantinos Constantinou an option in the plugin would be more favourable. Often there are times the status of an extension and que does not change even outside office hours.

In addition a business may want to temporary have the chat status temporarily off while have the que/extension available for inbound calls. how would you handle this with the current settings?

 

[Constantinos Constantinou]

@Constantinos Constantinou an option in the plugin would be more favourable. Often there are times the status of an extension and que does not change even outside office hours.

In addition a business may want to temporary have the chat status temporarily off while have the que/extension available for inbound calls. how would you handle this with the current settings?

I see your point.
Update 1 will include a glimpse of those upcoming features that will give chat more power.

 

[XCON1]

Exactly. You will have the option to wrap-up elements on your site with the C2T. With the click it will pop up.

you guys are awesome

 

[poynter]

Hello @CTO Telecom ,

Thank you for your input regarding the redesign of the chat window.
For the input text box, I would like to have more information about your setup, in order to investigate it further. On our tests, we've tested the latest version of Chrome, Firefox and Edge.

Please send me a Personal Message with any information that might help us in the investigation.

For the only secure origins message, please make sure that your WordPress site uses SSL certificate. Without that, the communication will not be allowed.

Hi,

Also finding it ignores the spacebar. Tested on Chrome v73

Chris

 

[Constantinos Constantinou]

Hi,

Also finding it ignores the spacebar. Tested on Chrome v73

Chris

Hello @poynter ,

I believe that it has nothing to do with the Chome version. We have here also the v73 and the issue is not reproduced. Check the Console (F12 developer tools) for any script errors. Theme/Styling might generate the issue.

 

[poynter]

Hello @poynter ,

I believe that it has nothing to do with the Chome version. We have here also the v73 and the issue is not reproduced. Check the Console (F12 developer tools) for any script errors. Theme/Styling might generate the issue.

Looks like wordpress captures spacebar to scroll to the bottom. I've disabled the functionality https://stackoverflow.com/questions...disable-scrolling-down-when-pressing-spacebar but its still not working in the livechat widget...

 

[poynter]

Hello @poynter ,

I believe that it has nothing to do with the Chome version. We have here also the v73 and the issue is not reproduced. Check the Console (F12 developer tools) for any script errors. Theme/Styling might generate the issue.

Also getting an error when the chat button is clicked:

callus.js?ver=1.0.1:38 Uncaught TypeError: this.$refs.nameInput.focus is not a function

 

[Constantinos Constantinou]

Also getting an error when the chat button is clicked:

callus.js?ver=1.0.1:38 Uncaught TypeError: this.$refs.nameInput.focus is not a function

This is something minor that will be fixed in the upcoming releases. For sure this does not affect the functionality.

 

[poynter]

This is something minor that will be fixed in the upcoming releases. For sure this does not affect the functionality.

OK. Any idea how to get it to process spacebar inputs?

Thanks

Chris

 

[Constantinos Constantinou]

OK. Any idea how to get it to process spacebar inputs?

Thanks

Chris

You have to troubleshoot the setup of your website and possible components that affect the implementation. Try to start from pages that are not loading too much components and add progressively.
The issue might be on theme, plugin, external script.

Test and let me know