Global schedule

[neville]

My global scheduling is not working. Statuses are always available unless changed manually.
Under settings/Office hours I have the work day set to 08:00-17:00.
Under the extension/forwarding rules, I have the extension set to available during office hours, configure to use global office hours.

Am I missing something?

 

[YiannisH_3CX]

Hello there,

Please note that this is something we are aware of and it's already fixed for the next service pack. For now please open a ticket with our technical support and we will provide you with the fix.

 

[neville]

Thank you. They corrected the issue.

 

[gehri]

Me too i have the same issue.
@YiannisH_3CX: how do i open a ticket? I'm an end customer and not a reseller. I have no reseller right now.
So how can i get the fix?
Thank you.

 

[gehri]

Nobody answers?
I need that fix too, please help us!

 

[Yellowfiberjeff]

I really need this fix ASAP as well. None of my extensions are changing status or logging into queues automatically according to schedules.

Thanks,
Jeff

 

[YiannisH_3CX]

Hello there,

to provide you with the fix for this issue we need you to open a ticket. If you can't have your re-seller open a ticket for you.
To those of you that can't open a ticket the fix is coming in service pack 2.