Solved Going "offline" with 3CX App

[RyanICX]

Hello,

Our customer utilizes a ring group when calls come into their main number which by default all extensions are included in. The owner uses the 3CX app for making/receiving calls outside of office hours. During office hours, he would like ONLY his desk phone to ring and NOT the app. The problem I'm having is that when I change his status in the app, it is reflected on his phone as well (DND, Away, etc.) since it is provisioned to his extension. Is there any way for him to go "offline" with the app when in the office and then go back "online" whenever he leaves? I am not seeing any options in the app other than statuses which do not help me as it changes the status on his desk phone as well.

Thanks in advance

 

[Vali_3CX]

@RyanICX
If by "app" you're referring the mobile app, then you can achive this:
- for the "in-office" status you assign to him, turn OFF "Allow PUSH"; since this is a mobile-only related setting, it will prevent all his mobile apps do don't be bothered by incoming calls, missed calls and chat notifications. Also, if any of his mobile numbers are assigned to his extension, be sure that in the status you turn OFF "Also ring my mobile" and check the rule to be sure unanswered calls are not forwarded to his mobile.
P.S In order for the PUSH setting above to work also for Android client, be sure this is not configured with "Keep Active".

 

[RyanICX]

@RyanICX
If by "app" you're referring the mobile app, then you can achive this:
- for the "in-office" status you assign to him, turn OFF "Allow PUSH"; since this is a mobile-only related setting, it will prevent all his mobile apps do don't be bothered by incoming calls, missed calls and chat notifications. Also, if any of his mobile numbers are assigned to his extension, be sure that in the status you turn OFF "Also ring my mobile" and check the rule to be sure unanswered calls are not forwarded to his mobile.
P.S In order for the PUSH setting above to work also for Android client, be sure this is not configured with "Keep Active".

Vali,

Thank you for this info, I will see if the customer is okay with this as this would mean he would need to change his status to "Away" in order to receive calls on the app. During my testing on an Android device, I noticed an option in the mobile app for "Silent Mode". Is this option not available on iOS? Because that appears to be the functionality I'm looking for and I did not see it as an option on iOS.

 

[Vali_3CX]

No, there's no equivalent on iOS.
But I want to stress a not-so-obvious difference: configuring a status has the advantage of affecting all mobile clients at once, regarless their platform/OS; configuring - in whatever way - a device, it's, well, per device, you have to repeat this for each of your mobile devices. Pros and cons, depending on the practical needs.

 

[Vali_3CX]

And, as additional note:
In your initial description you said he need this silencing feature DURING office hours; therefore, suitable to me is NOT the Away status, but Available 2 (Lunch).

 

[RyanICX]

Thank you, this accomplished the customer's request. I appreciate your help.