Google Drive Backup Error

[Phil-STIC]

Hello, we run daily backups of several 3CX systems each having their google drive account. They all return us the following error, 1 to 3 times a week:

3CX Phone System tried to backup but failed due to the following reason(s):
The service drive has thrown an exception: Google.GoogleApiException: Google.Apis.Requests.RequestError
Rate Limit Exceeded [403]
Errors [
   Message[Rate Limit Exceeded] Location[ - ] Reason[rateLimitExceeded] Domain[usageLimits]
]

  at Google.Apis.Requests.ClientServiceRequest`1.<ParseResponse>d__34.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
  at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
  at Google.Apis.Requests.ClientServiceRequest`1.Execute()
  at Google.Apis.Requests.PageStreamer`4.<Fetch>d__5.MoveNext()
  at System.Collections.Generic.List`1.AddEnumerable(IEnumerable`1 enumerable)
  at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
  at GoogleDriveImpl.GdFolder.DoGetFiles(String type)
  at GoogleDriveImpl.GdFolder.GetFiles(String searchPattern)
  at GoogleDriveImpl.GdFolder.FileExists(String name)
  at BackupRestoreSchedule.BackupJob.GetSortedFileList(IFilesystem filesystem, String filename)
  at BackupRestoreSchedule.BackupJob.RotateFiles(IFilesystem filesystem, Int32 count, String filename)
  at BackupRestoreSchedule.BackupJob.Execute(IJobExecutionContext context)

Anyone can explain to me what that mean?

Thank you

 

[cobaltit]

Clearly some sort of Google API error. You don't mention what version you are running so it might be something that would be fixed by updating to Update 5. 3CX updated the Google Drive A PI in update 5

 

[VoIPTools]

The error "Message[Rate Limit Exceeded]" with most APIs means that you have exceeded the number of uploads permitted? Just a guess. Are you using the same account to upload multiple 3CX server backups?

 

[Michael Rasmus]

Is there a way to increase the rate limit?
I am having the same issues and yes i am trying to backup all my customers to google.

 

[cobaltit]

Google API so you'd want to ask Google.