Solved Google Hosted 3CX has failed to restart after V18 update

[colchester telecom]

Hello,

I'm a bit stuck with a live 3CX that wont start up and allow access to the Management Console. All phones are down.

Its hosted on Google Cloud, I've stopped and restarted the Instance but still it fails to work. When I tried to log in I just get the message Server Error

Any ideas on how I can get this system up and running again?

Thanks

 

[NikosT_3CX]

@colchester telecom if you ssh to the machine and type " service 3* status " which service is down ?
Also check " service nginx status " .

 

[colchester telecom]

I cant SSH to the Google instance

 

[NikosT_3CX]

@colchester telecom can you open it with Serial Console ?
Is the machine up and running ?

 

[colchester telecom]

I'm into the Serial Console and the Cloud Shell Terminal

 

[colchester telecom]

Doesn't look as if it booting

 

[StefanW]

Do you have a backup of the 3CX install?
Then the quickest way is to re-deploy the instance and restore the backup.
Google deployments are supported from the customer portal and allow even in self-host now restore of backups.