Grandstream GXP1610 issue

[FACCR]

Hello everyone.

I'm trying to register a GXP1610 and I can not. He does not show up on my phones. I have already tried manual provisioning, but it also does not work. I already set up the provisioning of the extension like LAN, SBC and STUN, but it did not work in any of them. Is there any way to get the 3cx or GXP1610 log and try to check what's going on?

3CX Information:
Version 16.0.1581
Licence Professional Annual

 

[cobaltit]

So you've followed this guide, particularly the part about upgrading the firmware?:

https://www.3cx.com/sip-phones/grandstream-gxp16-series/

 

[FACCR]

Yes, I followed this link, but I did not succeed.

 

[JohnS_3CX]

Do your logs show anything or is the phone IP blacklisted for any reason?

How is the phone currently connected? LAN/SBC/STUN

Does PnP detect the phone when you reset it?