Solved Grandstream GXP2130 on V20 UK British Summer Time

[NeilEwing]

Hi

Just been doing an upgrade from V18 to V20 for a customer still using GXP2130 handsets. For the life of me I cannot get them to display the correct time, out by one hour as they do not appear to be honouring British Summer Time (which is GMT+1). Anyone come across this that might have a solution?

 

[JohnS_3CX]

Hi,

1. Check the extension's Main Department Membership (Extension >> General), example:

2. Check that Department's Office Hours to see the Timezone

3. Check the phone provisioning tab of the extension and see that the phones follow global timezone:


With the above set as per my example, the phone (running firmware 1.0.11.74) was confirmed to show the correct time.

If in doubt, delete one phone from a user, factory reset it, and assign it again.

There is a slight chance that the phones may be picking up NTP from your network, which could be serving them the wrong time / timezone. If that is the case you would have to troubleshoot it yourself or with the help of a network specialist to see what is running on your LAN.

 

[NeilEwing]

Awesome - that seemed to work changing the department time zone. Thanks