Grandstream GXV 3140

[tekilatex]

Hello everyone,

Does anybody has configuring the GXV 3140 with 3cx. It's a really nice phone but i have trouble with it.
I can registered to 3cx and be call from an extension, but when i call from this phone, the dial is starting but the phone doesn't see that the connection is established. I paste what's happened in the log:

10:12:30.249 [MS105000] C:16.1: No RTP packets were received:remoteAddr=192.168.92.157:5004,extAddr=0.0.0.0:0,localAddr=192.168.92.23:7064
10:12:29.608 [CM503008]: Call(16): Call is terminated
10:12:18.829 [CM503007]: Call(16): Device joined: sip:[email protected]:5060
10:12:18.814 [CM503007]: Call(16): Device joined: sip:[email protected]:5060
10:12:10.815 [CM505003]: Provider:[ovh] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
10:12:10.815 [CM503002]: Call(16): Alerting sip:[email protected]:5060
10:12:04.332 [CM503025]: Call(16): Calling VoIPline:0670610457@(Ln.10000@ovh)@[Dev:sip:[email protected]:5060]
10:12:04.145 [CM503004]: Call(16): Route 1: VoIPline:0670610457@(Ln.10000@ovh)@[Dev:sip:[email protected]:5060]
10:12:04.145 [CM503010]: Making route(s) to <sip:[email protected]>
10:12:04.145 [CM505001]: Ext.106: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXV3140 1.0.0.50] PBX contact: [sip:[email protected]:5060]
10:12:04.114 [CM503001]: Call(16): Incoming call from Ext.106 to <sip:[email protected]>

If anybody could help me?

Thanks very mutch!!!
Tekilatex

 

[mccutchen]

I have the same issue. Can anyone help?

 

[carolinainnovative]

Post the config for the phone.

Do you have stun turned on on the phone itself?

 

[LeonidasG_3CX]

1) I'd try upgrading the firmware as the first firmware releases for the GXV3140 were really bad.
2) The phone doesn't require any special configuration coming out of the box. All you need to do is fill up the Account 1 / General settings and that's pretty much it...

Also could you explain your issue in more detail? I don't understand the following statement:

the dial is starting but the phone doesn't see that the connection is established