Grandstream GXW4108 Problems

[Sheps]

We have a Grandstream 4104 and we are having some general oddness with it, I am wondering if anyone can help...

The setup:

1 outbound call on line 5
1 inbound call on line 1 with CID blocked

The grandstream sees the call, and 3CX recieves the call however this is what 3CX gets:

16-08-2012 11:29:05.857	[CM504001]: Endpoint Extn:20: new contact is registered. Contact(s): [sip:[email protected]:61568 / 20]
16-08-2012 11:27:16.559	Leg L:1682.1[Extn] is terminated: Cause: 200 BYE from PBX
16-08-2012 11:27:16.559	[CM503008]: Call(C:1682): Call is terminated
16-08-2012 11:27:16.557	Leg L:1682.2[Line:10001>>2047935595] is terminated: Cause: 200 BYE "SIP"  from 10.0.0.91:5060
16-08-2012 11:27:04.820	Leg L:1685.1[Line:10001<<unknown] is terminated: Cause: 200 BYE from PBX
16-08-2012 11:27:04.776	[CM503020]: Call(C:1685): Normal call termination. Call originator: Line:10001<<unknown. Reason: Busy Everywhere
16-08-2012 11:27:04.776	[CM503019]: Call(C:1685): Rejected! Line is 'Busy' because number of simultaneous calls per line Line:10001<<unknown is limited by Administrator
16-08-2012 11:27:04.770	[CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:30
16-08-2012 11:26:54.499	Currently active calls - 1: [1682]
16-08-2012 11:26:52.820	Leg L:1684.1[Line:10001<<unknown] is terminated: Cause: 200 BYE from PBX
16-08-2012 11:26:52.778	[CM503020]: Call(C:1684): Normal call termination. Call originator: Line:10001<<unknown. Reason: Busy Everywhere
16-08-2012 11:26:52.776	[CM503019]: Call(C:1684): Rejected! Line is 'Busy' because number of simultaneous calls per line Line:10001<<unknown is limited by Administrator
16-08-2012 11:26:52.771	[CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:30
16-08-2012 11:26:40.638	Leg L:1683.1[Line:10001<<Private] is terminated: Cause: 200 BYE from PBX
16-08-2012 11:26:40.596	[CM503020]: Call(C:1683): Normal call termination. Call originator: Line:10001<<Private. Reason: Busy Everywhere
16-08-2012 11:26:40.595	[CM503019]: Call(C:1683): Rejected! Line is 'Busy' because number of simultaneous calls per line Line:10001<<Private is limited by Administrator
16-08-2012 11:26:40.589	[CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:30
16-08-2012 11:26:24.491	Currently active calls - 1: [1682]
16-08-2012 11:26:06.111	[CM503007]: Call(C:1682): Line:10001>>2047935595 has joined, contact <sip:[email protected]:5060>
16-08-2012 11:26:06.109	[CM503007]: Call(C:1682): Extn:23 has joined, contact <sip:[email protected]:54366>
16-08-2012 11:26:02.295	[CM505002]: Gateway:[Shaw] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4108 (HW 2.0, Ch:1) 1.3.4.13] PBX contact: [sip:[email protected]:5060]
16-08-2012 11:25:59.752	[CM503025]: Call(C:1682): Calling T:Line:10001>>2047935595@[Dev:sip:[email protected]:5060;transport=udp,Dev:sip:[email protected]:5066;transport=udp,Dev:sip:[email protected]:5064;transport=udp,Dev:sip:[email protected]:5062;transport=udp]
16-08-2012 11:25:59.704	[CM503027]: Call(C:1682): From: Extn:23 ("daniels" <sip:[email protected]:5060>)  to  T:Line:10001>>2047935595@[Dev:sip:[email protected]:5060;transport=udp,Dev:sip:[email protected]:5066;transport=udp,Dev:sip:[email protected]:5064;transport=udp,Dev:sip:[email protected]:5062;transport=udp]
16-08-2012 11:25:59.704	[CM503004]: Call(C:1682): Route 1: T:Line:10001>>2047935595@[Dev:sip:[email protected]:5060;transport=udp,Dev:sip:[email protected]:5066;transport=udp,Dev:sip:[email protected]:5064;transport=udp,Dev:sip:[email protected]:5062;transport=udp]
16-08-2012 11:25:59.702	[CM503001]: Call(C:1682): Incoming call from Extn:23 to <sip:[email protected]:5060>

It looks like 3CX is sending out the call on Line 10001(corresponds to line 1 on the Grandstream) however the grandstream puts it out on line 5.

Can anyone give me a little hand with this?

Thanks

Dan

 

[Sheps]

I have gotten this sorted out myself. If anyone is interested in the specific setup and my work around please feel free to contact me.

 

[jbowlby]

I'm having problems getting my first 4108 even installed... Did you have any issues using the online guide? I went thru it 3 times so far and can't find what I'm doing wrong.

 

[lneblett]

Did you use the template? What specific issues are you having?

Sheps, the first poster, was looking for a direct correlation of a virtual line to a physical trunk, which is not the case unless you specifically insert dial code strings to tell the device which phyical line you want. The GXW will typically throw the outbound call on the last physical line in the chain of connected lines.

 

[GSSupport1]

Hi there,

Here's a document in regards to this issue. Please refer to it and see if that helps.

Thanks,