16.0.641
Problem 1
had reports of our Call by Name wasn't working
Client had reported previously but no log / email was ever generated - No Post information on timeline.
read a few items - found must have Greeting recorded..
Found No greetings on many lines I know they were setup on previously before update / upgrade (at least I thought they were)
Looking deeper - saw that many Unavail were also missing.
Problem 1 - solved - place a greeting and problem solved
Problem 2 - Try to Record a new greeting
after all prompts hit 0 to record new greeting hit pound to stop recording ~3 seconds later it acts like # was hit .. it wasn't no new recording
Same for Unavailable greeting.
Only using the webclient and setting up recordings via that do I get the ability to record greeting / unavail msg and works correctly.
using yealink / 3cx softphone for operaions.. also tested via 3cx android - same thing
Problem 1
had reports of our Call by Name wasn't working
Client had reported previously but no log / email was ever generated - No Post information on timeline.
read a few items - found must have Greeting recorded..
Found No greetings on many lines I know they were setup on previously before update / upgrade (at least I thought they were)
Looking deeper - saw that many Unavail were also missing.
Problem 1 - solved - place a greeting and problem solved
Problem 2 - Try to Record a new greeting
after all prompts hit 0 to record new greeting hit pound to stop recording ~3 seconds later it acts like # was hit .. it wasn't no new recording
Same for Unavailable greeting.
Only using the webclient and setting up recordings via that do I get the ability to record greeting / unavail msg and works correctly.
using yealink / 3cx softphone for operaions.. also tested via 3cx android - same thing
