Unsupported GRP 2602G IP phone provisioning using PnP option

[Danushka]

Dear Team ,

I tried to configure the Grandstream 2602G IP Phone provisioning using the PnP option, but I encountered an error stating: "Unable to find phone model in template."

Could you please guide me on how to resolve this issue?

Thank you.

 

[JohnS_3CX]

Hi,

This is not a supported model, hence it does not exist in the 3CX templates meaning you cannot provision it via PnP option.

You may contact the manufacturer to help you provision it, or you can try to provision it manually.