Guidance on implementing pin based authentication for incoming calls

[Arunesh Dutta]

Hello all

Wanted to restrict incoming calls on the extension by asking the caller for pin and then allowing him/her to connect.Kindly guide is there a way to do so in 3cx

 

[nub]

You could make an incoming cid rule that will make that DID enter a digital receptionist, then the recording on the digital receptionist could say something like press 5 to speak to so and so, and make all over options hangup.

I do this with my own DID.

 

[Arunesh Dutta]

You could make an incoming cid rule that will make that DID enter a digital receptionist, then the recording on the digital receptionist could say something like press 5 to speak to so and so, and make all over options hangup.

I do this with my own DID.

Thanks I thought of same like press 2,3 etc and it will connect to my extension I initially before connecting want the caller to press any pin and when authenticated the call to be established

 

[leejor]

At this point, there is no built-in authentication system, that requires a PIN, for incoming calls. Making use of a Digital Receptionist is the only caller interaction available. You can suggest a feature in the Ideas Forum.

There may also be a third party add-on. If there is, I'm sure that someone will come forward.

Once a known user connects to voicemail, they are asked for their extension and PIN and can then place outgoing calls, if they wish, but, that isn't intended for random incoming calls.

 

[Arunesh Dutta]

At this point, there is no built-in authentication system, that requires a PIN, for incoming calls. Making use of a Digital Receptionist is the only caller interaction available. You can suggest a feature in the Ideas Forum.

There may also be a third party add-on. If there is, I'm sure that someone will come forward.

Once a known user connects to voicemail, they are asked for their extension and PIN and can then place outgoing calls, if they wish, but, that isn't intended for random incoming calls.

Thanks for the message I think there is no addon there and as told the feature is not there currently hopefully in future this feature might show..Thanks once again

 

[YiannisH_3CX]

Hello @Arunesh Dutta

You might want to look at the call flow designer and create an app that will meet your requirements. Please note that you need a PRO or ENT licence to run CFD.
https://www.3cx.com/docs/manual/call-flow-designer-manual/
https://www.3cx.com/phone-system/call-flow-designer/

 

[VoIPTools]

As YiannisH_3CX mentioned, you can do this easily using the Call Flow Designer. On inbound calls, route to the CFD extension which would prompt the caller for the PIN. The CFD would then verify the PIN and if successful transfer the caller to the user's extension.

You could take it a step further. You could use one CFD to service multiple extensions. Forward all calls that came to DIDs that require a PIN to the CFD extension. Prompt the caller for the PIN and then look up in a table to determine the extension that is tied to the pin and route accordingly.