incoming calls

  1. Solved Incoming Call: Destination is not available, not registered or no routes available

    Getting this message for 2 of my extension even for extension to extension calls, I have checked all the settings nothing wrong I have found compared to the extensions which are working... How to troubleshoot this issue... ?

  2. Solved V20 Incoming calls goes to busy tone after enabling Holiday Script prompt

    Hi 3CX Team, I would like to seek your amazing brains on this matter. Recently, 3CX v20 have released the Call Scripts integration. In preparation for the upcoming Christmas break, we tried enabling it on two of our self-hosted clients, however, it made their incoming calls fail. We tested the...
    • daryl.advincula
    • Thread
    • call script custom holiday holiday prompt incoming calls incomming call failure integration
    • Replies: 2
    • Forum: Phone System / PBX

  3. Not able to pick up second call

    So I am the IT guy for my company and I have been having an issue with people not being able to pick up a second call because it doesn't show up on their phone but it still says they were missed the phone call. I do know some people are able to put thing in a parked que and some aren't but this...
    • wford2016
    • Thread
    • calls not answerable incoming calls missed external call
    • Replies: 3
    • Forum: SMB

  4. Solved Incoming calls with no audio

    Hello we are getting occasional incoming calls with no audio. Some days it doesn't happen and other days its more frequent. What do I need to check to fix this? Firewall test results: resolving 'stun-au.3cx.com'... done resolving 'stun2.3cx.com'... done resolving 'stun3.3cx.com'... done...

  5. Webclient call history not showing!

    Hi Guys, Perhaps someone can help out. We have a strange problem with Call history on the Webclient page. No outgoing calls are being registered anymore since 23/12/2022, and all incoming calls are written down in Abandoned section of the queue. Before, the system was refreshing call history...
  6. Andriy

    Finding the root of problem with incoming calls

    Hello everyone I have two working 3CX installations (in Amazon). They are identical, have same settings, codecs, SIP trunks from same provider. and i have one DID that i tried to connect to each of those 3cx installations. my DID works great with first installation, but when I connect it to my...

  7. Guidance on implementing pin based authentication for incoming calls

    Hello all Wanted to restrict incoming calls on the extension by asking the caller for pin and then allowing him/her to connect.Kindly guide is there a way to do so in 3cx

  8. Incoming calls are not forwarded to the extension

    Hi, i have a big problem: We are still using the free version of the 3cx PBx Cloud based. We are calling from Austria with the provider Tele2. We now have the problem that calls to the outside work but the extension is not displayed. Also, if the extension is then tried to call directly, is not...

  9. Incoming call with 2 sip trunks issue

    Hello, We configure 2 sip trunk gave by our telecom provider on our 3cx server and it's work well when we make outbound calls, but we canniot receive any incoming calls. Please could you help us to resolve this problem? It's urgent for us. Best Regards

  10. Solved Removing national prefix from incoming calls

    Hi everyone. I'm looking to remove/hide 00353 (irish prefix) from incoming calls. I'm running 15.5.6354.2 3cx version with Fanvils X4.
  11. thames

    Solved Identifying incoming calls

    Hi there I have a client about to put in a 3CX system but has two businesses running in the same office. He wants me to be able to flag the incoming call on the phone's display so that he knows which business name to answer with. I've had a little look around the system and not sure how to set...

  12. Solved Spanish Que not connecting

    Hi, We have a Que set up to direct incoming Spanish calls to our Spanish speaking representatives, but after following the prompts these callers are still being directed to the English Que. Ive had this problem before and it was fixed after I adjusted the destination for the call if no answer...

  13. Calls Dropping

    Incoming calls go to the receptionist. If the receptionist does not answer it forwards to a ring group. If the ring group does not answer the call is forwarded to the receptionist voicemail. This is where it gets interesting. The caller can hear the voicemail greeting but after the beep that...

  14. Salesforce incoming calls problems

    Hi, we have been experienced issues since salesforce force us to change password of some users. We change password, regenerate security token and change credentials on 3cx salesforce plugin and nothing, outbound calls runs perfect but incoming calls don't open lead or account card. When we...
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