GXP2170 Dial Interface Overridden by Incoming Call Queue Call

[xehqter]

Phone: GXP2170
3CX Version: 16.0.2.910

I have a group of extensions logged into a call queue, if one of the extensions is in the process of making an outbound call (ie: the headset is picked up and they have started dialing) and then new call comes through the queue it kicks them out of the dial interface and prompts them to pick up the call. Is there a way to avoid this behavior?
I'm not sure if its a 3CX issue or a setting in the phone.

Thanks

 

[leejor]

Since the person has not yet initiated the call (the line is not engaged) it is logical that a waiting queue call will be presented. They may wish to activate DND.

 

[YiannisH_3CX]

You could also add a login/logout blf key so that the users can push when they want to make an outbound call. Once they are done they will need to log back into the queue.