Have Call Recording file name returned as part of Journalling

[shawndewet]

Would it be possible to change the Journalling functionality in the 3CX Custom Templates to include the Call Recording File name as part of the data that can be posted to the 3rd party URL?

The scenario I need to implement REALLY needs to be able to get at this recording.

I've seen in another thread (this one) that explains that the call recording filename could be determined by concat'ing a number of properties related to the call (or the CDR)?
But that does not seem like a workable solution. Every call has a unique identifier....surely the recording filename could be (should be) named with just this unique identifier and its file extension? But I guess that's another topic, or thread.
In the absence of being able to return it in the Journalling data, can you please provide a spec on the exact fields (from the CDR referred to in that thread) which need to be concatenated in order to get the recording file name?
Thanks,
--Shawn.

 

[edossantos]

Hello Shawn,

Unfortunately that's not possible at the moment. I would suggest that you post this as a new idea in the 3CX ideas site, so it is considered to be implemented in a future update:
https://www.3cx.com/community/forums/3cx-ideas/

I agree with you in that this is a very common need when integrating 3CX with a CRM...

I don't think you will be able to create the recording file name concatenating parts. Here you have an old document describing the format, but I don't think you will have all the required information:
https://www.3cx.com/blog/voip-howto/managing-recordings/

I think that monitoring the recordings folder for new files could be a better solution, updating your CRM after the call has ended. You would need to create a custom program to do this of course, the CRM integration module will not help you with this.

Kind regards.

 

[shawndewet]

Thanks Ernesto for your reply. It seems I don't have sufficient privileges though to post a new thread to the Ideas forum. Sad.

 

[edossantos]

Thanks Ernesto for your reply. It seems I don't have sufficient privileges though to post a new thread to the Ideas forum. Sad.

The Ideas forum works so that only Gold, Platinum, Titanium Partners and Premier Customers can contribute ideas. Other users can only vote for them.

You should try to contact a partner that can post the idea for you. Or check if the idea already exists, so you can just vote for it.