Solved Having trouble after installing 3CX on Amazon LightSail

[amannick]

Hey Guys


I was using 3CX on Hosted BY 3CX and had no trouble however I moved my system to Amazon Lightsail since then my 3CX is missing calls. Sometimes it doesn't even ring call or show in reports.


Can u guys make any suggestions

 

[cobaltit]

Did you ask 3CX to shutdown your 3CX hosted instance?

 

[amannick]

I didn't know I was suppose to do that ?
As I used the same FQDN of course

 

[chance-wmt]

Your 3CX FQDN is tied to a single license, if you used your 3CX license your 3CX FQDN will be used unless specified that you are using your own. 3CX will not mark licensing provisioning as complete until the FQDN has propagated the new IP address assigned to the new instance.

 

[chance-wmt]

On this note, if you assign the same license to another server, it will deactivate the license off the old server after it has changed the IP addressed assigned to the FQDN.

 

[amannick]

Hey Chance

Yes New IP has been assigned to 3CX enterprise. Problem Is when I dial the VOIP number its ringing but not connecting to 3CX also no calls showing in LOGS or EVENTS or call logs. Also this problem is intermittent few calls do connect like 2/6. Not sure what could be the error?

 

[chance-wmt]

Be sure each device is using a well maintained DNS provider, your current DNS provider could be the culprit. If you have an SBC, you will either need to reboot it or shutdown your old 3CX Instance.

https://www.3cx.com/community/threads/delete-instance-hosted-by-3cx.75573/

 

[cobaltit]

The problem is you have two instances fighting for control. The calls you don't see are hitting the 3CX hosted instance.

Once that's done I'd restart your Lightsail instance and you should be all set.

 

[chance-wmt]

3CX is usually quick to respond to hosted termination requests.

 

[amannick]

Hey Chance

I think you are right and thank you for suggestions. My Carrier confirmed call hiring on previous IP. I have sent an email to hosted team. I will confirm once its deleted.

 

[amannick]

Hey Chance issue resolved thank you for your quick help. I wonder if you could help me with another issue ?

 

[chance-wmt]

Sure

 

[VasilisV_3CX]

Hi @amannick,

For a different issue I'd suggest opening a new thread. As this is resolved I will close it.