Solved Headset-Integration For Jabra Headsets Is Missing In The Webclient

[Alex_N]

Hello,

I've noticed that the Headset-Integration for Jabra headsets is missing in the webclient. I use the version 16.0.1581 of the 3cx.
That means, I can't accept calls with my acceptance button on my jabra headset.


I contacted the german 3cx support who told me that jabra doesn't support web calling.
Then I called Jabra and a support specialist explained to me that it is possible to use the buttons on the headset for web calling.
3cx just needs to implent the Jabra Web-SDK in order to make it work.
Here are the links for the SDK:
https://developer.jabra.com/site/global/sdks/web/index.gsp
https://github.com/gnaudio/jabra-browser-integration/blob/master/README.md

I would be very happy if 3cx will look into this and implent Jabra for the Headset-Integration.

Excuse me for my english.

Thank you.

Best regards,

Alex

 

[Alex_N]

bump, I would like to hear a feedback if this will be implemented or not. Otherwise we can't use our Jabra headsets productevly

 

[Alex_N]

bump

 

[Alex_N]

bump

 

[Alex_N]

bump

 

[Alex_N]

bump

 

[Alex_N]

bump

 

[JohnS_3CX]

Hi Alex,

Just out of curiosity, have you already gone to your Webclient and under General settings?

At the bottom there is a section for headset integration and when you select "Jabra" it will ask you to get the Jabra extension https://chrome.google.com/webstore/detail/jabra-browser-integration/okpeabepajdgiepelmhkfhkjlhhmofma



Also make sure (if you haven't already) to install the latest version of Jabra Direct, or alternatively use the one we have linked here for the desktop client https://www.3cx.com/docs/jabra-headsets/

Does this help in your case?

 

[Alex_N]

Hello thank you for the response,

Yes, I have checked the settings and it does not show me Jabra.
I also have the newest Jabra Direct version and the chrome extension installed (double checked this).



Version: 16.0.1581

 

[JohnS_3CX]

Hi Alex,

What type of license do you currently have on your system?

 

[Alex_N]

Hi John,
The standard version, we plan to upgrade to pro. But first we wanted to do a "test" phase.

 

[JohnS_3CX]

Ok, so the Standard version only supports Sennheiser

 

[Alex_N]

If I am not mistaken, 3cx in general officially only supports Sennheiser. See here: https://www.3cx.com/support/ under "supported Headsets".
I didn't know there was an exclusive support for jabra headsets when I last time checked the license comparison list.

 

[MATPI]

Ok, so the Standard version only supports Sennheiser

Hello John,

Is it intended or is it a bug?

Thanks

 

[JohnS_3CX]

Hi,

This is intended, please note that they are not officially supported in the webclient but are included in the Pro/Ent version as a best-effort to help commercial customers that may need to use those brands. Sennheiser is the only officially supported brand.