Headset Microphone will not work in 3CX app or Chrome

[dynam1c]

Hi all,
This one has me beat.

Professional Annual - Version Number - 16.0.655
Computer - HP 600G3 Mini W10P 2004 fresh install ( 20H2 before wipe clean and reinstall )
3CX app is the latest one.
Chrome is the latest version.

Headset Yealink UH36-Dual

I can use the headset on other apps and the Mic works but not in 3CX
I can test the mic on this computer and it works,
I have tested and used this headset on my laptop and work with my 3CX windows app.

I have disabled the firewall
3CX has permissions to use the Microphone ( as does chrome )
I have manually set the microphone in both the windows mixer and the 3CX app and still does not work

I updated the computer to 20H2 and did not help.
I did a fresh install in case it was something that I missed, installed 2004 and still no Microphone.

This headset will work on other computers, not this one.
I have tried USB & 3.5mm and neither work.

The frustrating part is that it works in Skype / teams / recording audio etc.

There are a dozen or so of these headsets and this is the only computer.

Has anyone got any thoughts?

John

 

[JohnS_3CX]

Hi John,

Are you referring to the 3CXPhone for Windows, the webclient, or the chrome extension?

It's not clear from the above because you mention 3cx app and chrome.