Help Just managed to blacklist myself as noob administrator PABX seems offline

[Scott Lyons]

And now cant access the PABX I setup on Google cloud.

I had saved my password and used the same password on the system which didn't work.

It has a 24 hour blacklist cooldown but as I have an assignment due I need to get access sooner than that.

I'm worried as my mobile softphone and Windows softphone now have gone offline.

I don't believe the entire PABX would go down and am now suspicious my system has been hacked.

What can I do? HELP

Any leads?

 

[Scott Lyons]

 

[cobaltit]

So spin up another one? If you are blacklisted ALL connections from your IP stop working.

 

[Andriy]

Try to connect from your mobile internet connection or any other internet connection that has a different IP. Then you will be able to unlock your IP from administrator panel (dashboard)

Hope this helps

 

[Lee Cramman]

Wait 24 hours (default blacklist time)

 

[YiannisH_3CX]

Hello @Scott Lyons

As mentioned the easiest way is to connect from a device with a different public IP and remove your IP from blacklist. Once you log in to the system you can also add your IP to the whitelist to prevent this from happening. Please note that you can also be blacklisted because a device in your network tried to authenticate to the PBX using the wrong credentials so the PBX blacklists your IP. Make sure that no device is miss-configured