Solved [HELP] - Linksys SPA921

[Fabio Bologna]

Good morning guys,
I'm trying to configure the phone in object to work with my 3CX 15.5 install and I'm having a hard time...
As I understand it I should make a custom template to make the phone work because it is not officially supported by the templates included in 3CX...
Has anybody got this phone to work and can give me a few tips? or somebody can teach me how to make a custom template? I looked at the official guides and they are... vague... let's say at least on this argument...
Any help is appreciated...

Fabio

 

[Fabio Bologna]

Thread can be closed I got it to work on my own... it was a fierce fight but I ruled the phone XD

 

[YiannisH_3CX]

Glad to see that issue has been resolved. Can you share with the forum what the solution was so other people might benefit in the future?
Thank you

 

[Fabio Bologna]

Ok so the solution was a bit twisted and I don't really know if I can make myself clear on this XD

So the first step is to configure the phone as this link states:

https://www.3cx.com/sip-phones/linksys-spa-921/

After that you configure the extension as you normally would but you need to create a custom template for the phone to be correctly registered.

I'm uploading the custom template I made myself... cannot grant it's total functionality because the way I built it is very wrong probably... but it works so

Basically I took an old template for this model of phones and a new template copied from my current 3CX installation...
I took the cisco spa525g2 one and modded it with the after "CDATA" statements from the old template.
I removed the blf fied because my phone does not have blf feature and 3CX kept saying there was something wrong in that section so I removed it with no particular drawbacks or problems.

careful to coherency of extension numbers ip addresses and passwords and it's a smooth sailing

 

[YiannisH_3CX]

Thank you for sharing your solution I am sure someone will find this helpful