HELP!!!!! Unable to log in to 3cx console

[dydot]

Please help!!!!
I'am unable to log in to 3cx console.
It said my id/password is wrong (which is not).
Before it happen, i got weird things happen like the number of caller is stuck, even no body use the lines it said you have reach maximum allowance. After that i restarted the system and when i try to log in back it say my id/password is not working.
Any suggestion?

Thank you in advance.

 

[PCTurnkey]

Here is the reply from another thread that was about the same thing from LeonidasG:


The password username should remain unchanged.

Please generate support backup from the Backup and restore tool by doing the following:
Start > Programs > 3CX Phonesystem > 3CX Backup > Generate Support info.

Send that file to [email protected] and i'll PM you your password.

 

[leejor]

If you run out of things to try, (hopefully you have created a backup of 3CX recently), you could remove 3CX and then reinstall. Then apply the backup. 3CX should not be changing your password, and you should be able to sift through a backup to come across it.

 

[dydot]

Hi Lejor,

I do back up beforehand, but the thing is i can not interrupt the system since my company depend heavily on this.

Thank you

 

[dydot]

PCTurnkey,

The email address is not working, it's non existing one.

 

[danhriscanu]

Hi,

Here is the method of recovering your lost password if you have a backup of your system:

Open the zipped backup with any archive manager like WinRar or WinZip.
Inside you will find a XML file with a lot of numbers in its name (ex: 1205674940Db.xml)
Open the XML with an editor like Notepad++ and search for "The admin ID".
You will find two XML parameters like this:

<Parameter>
<Value>gathor</Value>
<Type>Int32</Type>
<Description>The admin ID</Description>
<Name>WEBSERVERUSER</Name>
</Parameter>
<Parameter>
<Value>cleverpass</Value>
<Type>Int32</Type>
<Description>The admin pass</Description>
<Name>WEBSERVERPASS</Name>
</Parameter>

What you will find between <Value> and </Value> are the username and password for logging in to management console.
In this example Username is "gathor" and Password is "cleverpass"