Solved HOL IVR not showing up in extensions

[dustycr]

Hello,

after we restored a backup, the hol ivr extension is not showing up in the sip trunk options for the outside office hours.

I checked the system extensions in the dashboard and the hol ivr is online and running but when i try to use it under sip trunks -> route calls to -> Destination for calls outside office hours -> Extensions, its not showing up.

Does anybody have an idea what could be the cause of the problem?

Thanks in advance.

(Reboot didnt help)

 

[nitrox]

+1

 

[YiannisH_3CX]

Hello @dustycr

HOL IVR is no longer available as a destination for out of office hours as it is reserved specifically for holidays. You will need to create a new IVR and forward calls to that one for non holiday office hours.

 

[dustycr]

Hello,

good to know

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