Solved Holiday greeting

[jacobtalbot]

Hello

I have setup a holiday greeting for specific time range however it's not playing the holiday greeting, it's playing the standard greeting that our office is closed for the day.

Can someone offer some assistance?

 

[StefanW]

If you setup the Holiday for today in this case you would need to reload a service as the toggel "date" to be this holiday is today has passed and is not reevaluated for each call. Give it a shot and restart the "System Service".

Other problem could be that the wav file is a non compliant format. Run the converter tool for prompt over all your files and it will fix any issues.
http://www.3cx.com/blog/docs/sp2-convert-wav-files/

 

[jacobtalbot]

If you setup the Holiday for today in this case you would need to reload a service as the toggel "date" to be this holiday is today has passed and is not reevaluated for each call. Give it a shot and restart the "System Service".

Other problem could be that the wav file is a non compliant format. Run the converter tool for prompt over all your files and it will fix any issues.
http://www.3cx.com/blog/docs/sp2-convert-wav-files/

I have restarted the services as well as the PBX entirely with no such luck. Also, the recording was done from a handset on the system.

 

[YiannisH_3CX]

On your trunk have you enabled Play holiday prompt when it's a global holiday?

 

[jacobtalbot]

On your trunk have you enabled Play holiday prompt when it's a global holiday?

Yes, we have

 

[GiannosC_3CX]

Dear jacobtalbot,

Could you send us a screenshot of Holidays configuration.
Settings -> Timezone & Office Hours Settings -> Configure Holidays

 

[jacobtalbot]

Dear jacobtalbot,

Could you send us a screenshot of Holidays configuration.
Settings -> Timezone & Office Hours Settings -> Configure Holidays

I've screenshotted it here.

 

[GiannosC_3CX]

Dear jacobtalbot,

Could you try to add 2 separated Holiday hours groups.
First group match with range of days with in 2016 and second match with range of days with in 2017.

Please let us know if it works for you.

 

[jacobtalbot]

Hey @GiannosC_3CX - that resolved the issue. Thanks!