Holiday Message Playing instead of After Hours

[ABerndt]

Hi - I am new to our 3CX phone system. We have been receiving complaints of callers receiving a holiday message rather than an after hours message when calling after hours. Where would I start to look for what might be causing this problem? Thank you in advance for your help.

 

[jbryant84]

Inbound rules. Make sure that the destination for outside office hours is set correctly.

 

[ABerndt]

It appears to be that is why this is rather puzzling...'Configure where calls to this DID/DDI Number should be routed outside office hours' has Connect to Digital Receptionist - 801-Virtual Receptionist General Afterhours selected. There is a check mark in the box 'Play Holiday Prompt on Public Holiday' as well.