Holiday Script not working as planned, but working.

[Michael_Sigmavista]

Hello again,

i testet the holiday script behavior last Friday a lot and recogniced that, as it is set to be fired up by any incomming call on the trunk,
It does not play the holiday records as assigned. it simply does nothing.
The very moment i use it as a forwarding target (for holidays) in a queue it starts working.

It is a little bit sad becouse as far as i know we got told in the v20 Webinars to "just" use it.

And since the manual does not say anything about using it as a forwarding target it was a little inconvenient, becouse i needed the Customer to complain abt. it just to recognice that it is not working.

https://www.3cx.com/docs/holiday-script/

How it Works​

1. When a call comes in on the assigned SIP trunk, the script is triggered.
2. The script checks if the current date matches any of the holidays you’ve defined.
3. If a match is found, the script plays the holiday audio prompt you created in Step 2.
4. If the day falls on a holiday, the call is routed to the holiday destination.

My Question here is:

am i missing something ?
Does the Script work for anybody else "out of the box" ?

 

[Michael_Sigmavista]

a lot has happened here, glad that some users joined in
Thanks for all the aktivity - seems to be an issue from upgraded v18's.

 

[[email protected]]

Make sure you have office hours set or this will not work!

 

[[email protected]]

Make sure you have office hours set or this will not work!