Solved Holiday Voicemail

[TagleRock]

Hello everyone. Have a few customers that will be closed for Thanksgiving and they want to setup a holiday schedule that sends calls to a voice mailbox with a recording for Thanksgiving. We went into Settings->Language and Office Hours and configured a holiday there and in the dropdown menu on the holiday we specified the recording provided to us. What I'm wondering though is after it plays this recording, what destination does it send them to in order to leave a voicemail? Do callers get sent to the HOL IVR and the drop down in the schedule determines what callers here in the IVR and then we send callers to voicemail from there?

 

[AWS2P]

in IVR HOL set like this and then after your message then it goes straitgh to VM

 

[TagleRock]

Ok, so just to confirm, the prompt I have specified here is what will play when callers call in during the date range and are sent to the HOL IVR? Not the prompt that is configured in the HOL IVR?

 

[TheodorosG_3CX]

There are some things you need also to ensure:
1) If the Holiday is configured ensure that in the Inbound Rule or Sip Trunk destination the option to Play Holiday prompt is enabled otherwise the call will be routed to the Out Of Office hours
2) In the Holiday configuration once you have selected a prompt the call will be routed to the HOL IVR and in this case if in the HOL IVR you have a prompt this will not be reproduced.
3) Check the routing on your HOL IVR depending on your needs.

 

[TagleRock]

Thanks for the replies, didn't receive any reports of any issues over the break, seems it worked.

 

[TheodorosG_3CX]

Glad to know this is resolved.