Hosted 3CX Conference Call Recording Email Missing

[rjamesm2884]

Hello,

I recored a 1 hour video call and its been more than 2 hours waiting for the Meeting Report email. I checked our spam filters and nothing is stopping it. I recorded another meeting and the email came through. I'm 100% certain that I recorded the meeting earlier. How can I pull the logs on video recordings?

 

[rjamesm2884]

Hello any word from 3CX support?

 

[rjamesm2884]

Can I get a response from 3CX support? This is outrageous!

 

[MarcelloV]

Hello, sorry for the delayed reply. In case PBX recording email has been bounced by your mail server (this is 99% the case) you can use 3CX WebMeeting APIs to retrieve your recordings. Find the documentation here: https://www.3cx.com/blog/releases/video-conference-rest-api/

The API you should use is the /report , described here:
https://documenter.getpostman.com/view/17439253/UUxzBnmk#6c3c8624-215a-4714-bd18-b8993a81e34f

That's as simple as one command line, check the included example.

 

[rjamesm2884]

Hello, sorry for the delayed reply. In case PBX recording email has been bounced by your mail server (this is 99% the case) you can use 3CX WebMeeting APIs to retrieve your recordings. Find the documentation here: https://www.3cx.com/blog/releases/video-conference-rest-api/

The API you should use is the /report , described here:
https://documenter.getpostman.com/view/17439253/UUxzBnmk#6c3c8624-215a-4714-bd18-b8993a81e34f

That's as simple as one command line, check the included example.

It was never bounced from the email server because we look through the logs, 3CX never emailed the recording. I'm not following these instructions something is missing. I generated my API on the 3CX server, where do I run this now? This url only gives me examples no where I can run this.

https://documenter.getpostman.com/view/17439253/UUxzBnmk#6c3c8624-215a-4714-bd18-b8993a81e34f

 

[MarcelloV]

Hello, in the documentation I sent you there is the command line to run, just fill it with your data.

curl --location 'https://YOUR-PBX-FQDN:YOUR-PBX-PORT/webmeeting/api/v1/reports/YOUR-EXTENSION?startDate=2023-03-01T00%3A00&endDate=2023-03-31' --header '3CX-ApiKey: YOUR-API-KEY'

This will return a json with all meetings from 01/03 to 31/03. Change dates to restrict range.

You just need "curl" tool which is available on all platforms. You can run it from any PC with access to the PBX. from command prompt (windows) or Linux bash shell.

 

[rjamesm2884]

Hello, in the documentation I sent you there is the command line to run, just fill it with your data.

curl --location 'https://YOUR-PBX-FQDN:YOUR-PBX-PORT/webmeeting/api/v1/reports/YOUR-EXTENSION?startDate=2023-03-01T00%3A00&endDate=2023-03-31' --header '3CX-ApiKey: YOUR-API-KEY'

This will return a json with all meetings from 01/03 to 31/03. Change dates to restrict range.

You just need "curl" tool which is available on all platforms. You can run it from any PC with access to the PBX. from command prompt (windows) or Linux bash shell.

Where does it download the json? I run the command using curl and it returns back with nothing. The meeting was taken place 03/30.

 

[MarcelloV]

PBX services were restarted during the meeting, this caused a problem with recording delivery. Recording was manually rescheduled and successfully delivered. This issue has been reviewed and we expect improvements for the next release. Thank you for your report.

 

[chimac07]

hello, i just recorded my first video conference, and i have the same issue. No idea where the recording is. The video recording is a little over 2 hours, and i never got an email(not even giving a summary like it normally does regardless if recording is on)

 

[MarcelloV]

Hello, do you have custom SMTP in your PBX? Most probably the email was bounced due to some misconfiguration. Feel free to provide some meeting details (e.g. the organizer link) in a private message so we can investigate further.