Hosted PRO Trial – Lost System Owner/Admin Access

[Mschreuder]

I have a 3CX PRO 8SC trial Hosted by 3CX. The system is currently running normally, but I have lost access to the PBX Admin Console/System Owner account.

FQDN: net2026.oh.3cx.us

I can successfully log into my 3CX Customer Portal and the system appears there as Hosted and Running.

The PBX Forgot Password function does not result in a recovery email being received.

I need assistance recovering or resetting the System Owner/Admin credentials without reinstalling, deleting, restoring, or otherwise modifying the existing running PBX.

I also have a recent downloaded PBX backup.

Can 3CX reset/recover the System Owner credentials for this Hosted by 3CX instance?

 

[Alejandro_3CX]

Hi @Mschreuder you will need to open a support ticket with us so we can assist on this matter.

Have a good day!

 

[Mschreuder]

I am not sure how to open a support ticket. This screenshot makes it look like I can’t

 

[Alphabetic]

https://www.3cx.com/ordering/

You dont get included support in a trial, so you will need to purchase a ticket.



since you're trialing you'd be better off spinning up a new one.

 

[Mschreuder]

Ok. If I create a new trial can I restore the backup I made ( I stored a copy on my pc)

 

[Alphabetic]

If its a 3CX backup then you can restore a 3CX backup. However, Im not sure if its possible in a Hosted Pro trial as i've never done it. Assume your backup is pre messing with email settings?

 

[Charles_3CX]

@Mschreuder

Please contact our CSR team via the contact form with email issues on trial subscriptions.

 

[Mschreuder]

The backup was made after the login/password-reset email problem had already started. I was still logged into the Admin Console through an existing Edge browser session at that time, so I made and downloaded a full backup before that session was eventually lost.


My concern is that if I create a new trial and restore that backup, I may also restore whatever System Owner/email/login configuration is preventing me from recovering access now. Would restoring that backup put me back into the same situation, or will I be able to establish new System Owner credentials when creating the replacement trial?

 

[Charles_3CX]

The backup was made after the login/password-reset email problem had already started. I was still logged into the Admin Console through an existing Edge browser session at that time, so I made and downloaded a full backup before that session was eventually lost.


My concern is that if I create a new trial and restore that backup, I may also restore whatever System Owner/email/login configuration is preventing me from recovering access now. Would restoring that backup put me back into the same situation, or will I be able to establish new System Owner credentials when creating the replacement trial?

@@Mschreuder

Before reinstalling, please contact our CSR team via the contact form with email issues on trial subscriptions; they will advise.