Solved Hot Desking is not registering

[Comp4all.ca]

I have a system with 3CX version 20 the latest.
We are using Telnyx as the trunk provider.
I'm trying to test the Hot Desking feature, but it keeps saying Reason: Block WAN requests is ON.
I'm using Yealink T43U phones and connecting them via SBC. I know I shouldn't get the block WAN but I am.

Any idea anyone?

 

[OlegR_3CX]

Hi there.
So your SBC and your hot-desking phone is in the same local network and are able to communicate to each other via local IP address?

 

[Rhys Haskell]

Are you using an outside of RFC local subnet?

 

[Comp4all.ca]

Hi there.
So your SBC and your hot-desking phone is in the same local network and are able to communicate to each other via local IP address?

Hi

Yes, they are on the same network.
I can ping from the phone to the SBC and from the SBC to the phone.
I also tried configuring it as a regular phone and could do so.

 

[Comp4all.ca]

Are you using an outside of RFC local subnet?

No, Everything is on the same subnet—no special configuration.

 

[ivank]

Looks like the phone tries to register directly, bypassing the SBC. If you open the phone's Web console, does it have correct proxy specified pointing to the address of your SBC?

 

[Alphabetic]

Make sure the phone isnt set up against an extension and then add it under the hotdesk tab in phones.

 

[Comp4all.ca]

Update.

I was able to register the phone for Hot Desking via SBC. It seems the endpoint protection blocked it.
Now, when it's logged in and I call *77*[EXT]* I don't hear any prompt.
I checked that voicemail is enabled.
Any ideas?

 

[ivank]

Voicemail has nothing to do with it, the user EXT needs to have "Enable Hotdesking" in his Options.
Anyway, you should hear "Access denied" if it is not so.

 

[Comp4all.ca]

Voicemail has nothing to do with it, the user EXT needs to have "Enable Hotdesking" in his Options.
Anyway, you should hear "Access denied" if it is not so.

It did had that.
I had to redo the whole process again and now it's working.

Thank you, everyone for you help.

 

[OlegR_3CX]

Great news, and thank you for the feedback provided.
We will now close this thread.