Solved Hot Desking issue with incorrect password

[Alphabetic]

Version 20.0 Update 9 (Build 987 Beta - AI 1.4.48)

Hi Support

I've got an issue with my 3CX in that the web console password isnt correct on a Yealink T42U running FW 108.87.0.26.

The console password doesnt match what the actual password should be.

The web console URL works.

Ive removed/added the phone. Doesnt affect the other model phones.

 

[KyriacosS_3CX]

Hi,

If that PBX is on U9 Beta, can you bring it to the release version and then remove the phone, factory reset and reprovision it (also confirm phone firmware is the correct version)?

 

[JohnS_3CX]

This is because you are no longer logged in as HD00001 now, but rather you are logged in as a real user.

The "Webconsole Password" field always shows the HD00001 password.

But when the phone is logged into an extension, you see the URL formed with the password from that extension.

When the phone is logged out, you see the password that belongs to your HD00001 for example.

 

[Alphabetic]

This is because you are no longer logged in as HD00001 now, but rather you are logged in as a real user.

The "Webconsole Password" field always shows the HD00001 password.

But when the phone is logged into an extension, you see the URL formed with the password from that extension.

When the phone is logged out, you see the password that belongs to your HD00001 for example.

This explains it, thank you