hotel phone system?

[Song]

Is 3cx good for a hotel phone system? If so, I have some questions. Can you make it so outside call coming in only ring to the reception and cannot be dial directly to the hotel room? hotel room can make room to room call. reception can transfer to the guest room. Is this possible?

Also if a guest room want to make outbound call how do we track it ? I guess my question is we need to integrate this with the PMS? if so which PMS do 3cx integrate nicely with?

thank you

 

[Alphabetic]

https://www.3cx.com/docs/pms-integration/

AFAIK on new installations it shouldnt be possible to direct dial from an IVR.. if you can you may have to use a CFD to prevent it.

Yes reception can transfer to extensions.

Yes they can dial ext to ext

Receptionist can use the assign/clear function to assign guests to rooms.

you'd need to set up call cost and generate call log reports to see their usage.

 

[Song]

https://www.3cx.com/docs/pms-integration/

AFAIK on new installations it shouldnt be possible to direct dial from an IVR.. if you can you may have to use a CFD to prevent it.

Yes reception can transfer to extensions.

Yes they can dial ext to ext

Receptionist can use the assign/clear function to assign guests to rooms.

you'd need to set up call cost and generate call log reports to see their usage.

so if we are not going to integrate this with a PMS we manually setup the call cost and generate a call log reports to see their usage? So example a guest check out room 101. we just pull up the call log report to see their usage and just put in the charges in manually? This is doable. but its going to be a lot of work for the user to do the calculation.. is there a script or a module that we can just click on the call log and it will pull up the call logs and generate the total cost of the call? instead of us adding it up? just to make it a little more automated.

thank you

 

[ivank]

If you integrate with PMS (e.g. Fidelio) and set the call cost in 3CX, the guest will be billed automatically whenever a call with charge is made.

 

[ivank]

https://www.3cx.com/docs/hotel-pbx/

For Fidelio, the PBX will send a PostSimple request with all the relevant data including the room, dialled number, total cost and date/time.

 

[Song]

If you integrate with PMS (e.g. Fidelio) and set the call cost in 3CX, the guest will be billed automatically whenever a call with charge is made.

Ivank. Yes. i understand that. but what if we are not using any PMS. is there a way to automated generate the total call cost per room when check out?

 

[ivank]

I can't think of such an option on our side, that's basically a PMS responsibility.

 

[Song]

I can't think of such an option on our side, that's basically a PMS responsibility.

i'm saying. in the call log report when i pull it by the date they check in and date they check out. is it possible to pull a report that have the total calls cost. I just need to see the total call clost instead of each call. My issues is we do not have time to add those call cost up.