How can I make both SMS and direct DID calling to work. Whatever I try I have only one or the other working but not both.

[EGK]

Hi. I'm using a Telnyx sip provider. I could not figure out how to make it work. I have everything set up, but I can make either SMS or direct DID calling to work, but not both. For example: if I enter a DID in a sip trunk as +16088888888, then a person is able to send SMS. If I enter a DID in a sip trunk as *8888888, then a person is able to receive direct calls to this DID. I have the inbound rules set up and I attempted to to re-setup SMS multiple times. I even did it all from scratch by deleting the sip trucks and recreating them as well as all the rules. What do I need to do to make both SMS and DID incoming rules to work properly?
Thanks

 

[Alejandro_3CX]

Hi, how many DIDs do you have for the same trunk? if it is only one that will be used for both calls and sms, may I know the what is your routing? are you pointing the did to a user extension, ivr, etc?

 

[EGK]

Hi.
We have 8 DIDs on the same trunk. We also have a second trunk with a single DID on it. See pictures for routing details

 

[Alejandro_3CX]

Hi @EGK well, currently there is no telnyx integration for sms, perhaps you still have an old installation or template.

Here are the list of Supported Voip Providers also here are the recommended for SMS

You can point the SMS DID to a call queue, ring group, user extension or IVR.

If you will use an IVR for both Calls and SMS then please do it from the web client / desktop app using the admin portal as shown in the pic below.



In this way voice calls will enter in the IVR and SMS can be forwarded for example to a queue, user extension, ring group...

 

[danfw]

maybe this could happen because telnyx don't send "*" check in events in 3CX and debug tools inside 3CX