How many simultaneous calls are occurring at its max

[bboydewil]

Hi,

can someone point me out onto report, that shows how many simultaneous calls do we use at the time?

We have license for 16, but I need to see how many external phone calls are occurring at one time at its maximum. Obviously the limit is 16, but what is the real load?

Thank you.

 

[helia]

Processing a call doesn't really take much horsepower. Are you talking about a technical limit based on hardware? Nothing to worry about there - even basic hardware will be able to handle 16. Demand starts to kick in with call recording, reporting, transcoding in addition to calls.

 

[bboydewil]

I am not worried about processing, instead I am trying to provide clear evidence of which licence do we really need based on the max number of simultaneous phone calls at one time occurring within a day.
Example: buying license for 64 sim-calls but the real maximum of incoming phone calls would be for example 10.

My original question is how do I get that '10' number clarified, other than watching q-manager screen all day long? In other words, monitoring the load manually.

thank you

 

[Sopock]

Just like in some other incredible PBXs?

https://pbs.twimg.com/media/CJVnRW-WgAAq1P-.jpg

To arrive at the correct number of simultaneous calls that you will need you must usually take the projected number of extensions and divide by two to four times depending on how much your organisation uses the phone.

We have license for 16, but I need to see how many external phone calls are occurring at one time at its maximum. Obviously the limit is 16, but what is the real load?

I also wonder how to allow internal calls only if num. of total calls is bellow some limit(like 10)?

 

[Allen_Miller]

You may know this but just in case - SC count includes internal calls and external calls.

You can look in the call log (a bit tedious) and scan for simultaneous call counts. Best to use the Binary Log Viewer and search for the word "currently" as in currently active calls.

I posted in the ideas forum about a year ago

Can someone please explain to me how, for a system that is licensed and sold based on the Maximum Number of Simultaneous Calls, it is pretty much impossible except since the last services restart, to review HISTORY of Numbers of Simultaneous Calls.

My idea would be to add a history collection and retention to expose this data.