How to allow Managers to access Admin Reporting section but nothing else

[Alex Fogerty]

Hi guys,

I'm trying to give the Department Managers enough permissions to be able to see the Admin - Reporting section but nothing else. I really don't want them fiddling with the settings in 3CX because there is too much to go wrong.

If I give them the Role of Receptionist or Department Administrator they can't see Reporting, but if I upgrade them to Manager they can see Reporting, but they can add users, delete users, create extensions, delete extensions, export, import, configure 2FA, copy users, reset logins, change office hours, etc.

Is there a way to create a new group so they're lowly Users with Report functions? I guess I just want more granularity over each Role.

 

[OlegR_3CX]

Hi there.
The roles are predefined and you can't change them. If you have not yet seen it, here is the documentation
So the role that gives you to run the reports also gives you other permissions and you cant change that.

 

[Alex Fogerty]

Hi there.
The roles are predefined and you can't change them. If you have not yet seen it, here is the documentation
So the role that gives you to run the reports also gives you other permissions and you cant change that.

Thanks Oleg for your prompt reply. Yes, I vaguely remember reading this page a while back.

It would be really nice if we could create custom Roles. How do I add this to the customer change requests? I'm pretty sure others would like this too.

 

[OlegR_3CX]

You are welcome. I see what you mean, and indeed it would be handy, however, at this point, this is not possible for the Statup SMB.
Requests for ideas are made here, however it can only be done by partners with Gold, Platinum and Titanium statuses.