How to configure a polycom conference phone IP 7000

[Song]

Hi, I was doing some reserach and came on this link
https://www.3cx.com/sip-phones/polycom-soundstation-5000-6000-7000/

Is this still the same setup? if so i have a quesiton. it say please 2. please download the polycom 4.0.10 support files and put it in
C:\ProgramData\3CX\Instance1\Data\Http\Interface\provisioning\XXXXXX
Since i'm running debian it should be in a differnet folder corret?

Also the download file is no longer active..
http://downloads.3cx.com/downloads/misc/legacy-phones/polycom-410.zip

 

[cobaltit]

The instructions are the same. The path is different but the folder is the same.

And that link works just fine for me to download.

 

[Song]

do you know where i can download this version? i saw it in a previous post that will resolve some error.
4.0.11

 

[cobaltit]

This version of what? If you are talking about firmware, the link you posted works fine.

 

[Song]

This version of what? If you are talking about firmware, the link you posted works fine.

Sorry. the one posted was for version 4.0.10. I wanted to try out 4.0.11.

 

[cobaltit]

4.0.11 is not supported. I suggest sticking with 4.0.10 .

But if you really want newer Polycom then the Polycom site would be where to go.

 

[Song]

thank you so much!! i'll stay with 4.0.10 and see how it goes.

 

[Song]

Ok. My polycom is not registering or not provisioning. Here is what I have done so far.
1. I have download this file Polycom 4.0.10 support file and uploaded it to my 3cx path
/var/lib/3cxpbx/Instance1/Data/Http/Interface/provisioning/pn9597vm0h/polycom-410.zip
2. I have reset my polycom IP 7000 to factory default.
3. I login to my 3cx and add phone and choose polycom SSIP7000 (firmware 4).
4. I copy the provisioning link and add it to my Polycom and save and reboot the polycom.

Am I doing something wrong? or is there anything else i''m missing? I'm used to after I add in the provision link into the phone there is a place where i can hit provision now. But with this polycom I do not see it. All I did was reboot it hoping after it reboot it'll grab the provision from 3cx.

Please advise if i'm missing anything?

Attached is the configuration of the filepath i uploaded it to and the provision of polycom phone.

 

[Song]

i notice i was on a older version so i upgraded it to 10.0.40 is that correct? or should i update to the lastest version? Anyone upgrading to 10.0.40 didn't make any differnence. Still it is not provisioning. Is there a way to set this up manully? please advise. i'm pulling my hear out..

 

[cobaltit]

You don't upload the ZIP file.

 

[Song]

View attachment 19588

You don't upload the ZIP file.

Yeah. it say place the whole content of the zip file into this folder? which i did? does it mean I have to unzip the content of the .zip file into that folder?

thank you

 

[Song]

ok. i unzipped everything in the polycom-410.zip into this folder and this is what it look like now. ok unzip everything to that folder and now its picking it up... thank you!!!

thanks

 

[Song]

I'm geting file system error no free space.. Someone on this forum say i need update to 4.0.11 to fix this? anyone know of a way to fix this?

 

[Song]

i was able to track down the 4.0.11 do i just unzip it to the 3cx provision directory like I did before and just reboot the phone and it should auto pick up the new version? or do i have reset the polycom and add in the provision link again?