How to connect to ext outside LAN?

[pacpac]

Hi, how can I connect to the various extensions when connected to my 3CX system outside the LAN?

 

[complex1]

Hi,

Have you read this blog?
http://www.3cx.com/blog/voip-howto/remote-extensions/

 

[pacpac]

Yes, I have read and this allows me to place Direct SIP calls. However, is there a way I can call, for example, extension 200 from extension 100 outside the LAN (both phones connected into 3CX via the Internet)?

 

[complex1]

Yes, why not.
If you have properly setup the phone extensions in 3CX and the phones, it is possible to dial ext. 200 from ext. 100 outside the LAN.

 

[pacpac]

I have set up extensions 100 and 200, and connected both (outside the LAN) to a PAP2T. When trying to dial 100 from the 200 extension I just get a fast busy signal, and no ring on 100. Is it possible to use the PAP2T to dial extensions outside the LAN? I have connected 2 DECT phones to the PAP2T.

 

[complex1]

The PAP2T has two independent working SIP accounts, so it should be possible to dial the other account.
- Do both accounts (ext. 100 and 200) of the PAP2T register in 3CX?
- Have you permit the "use of extension outside the LAN" in the properties of the extensions in 3CX?
- Can you dial from a local extension (inside the LAN) to the remote extension(s) (outside the LAN) v.v.?

 

[pacpac]

Hi, see below:

1) Yes both accounts are registered in 3CX OK. I can dial out standard numbers with no problems.
2) Yes, this is permitted.
3) Unable to try inside LAN, the 3CX is at a dedicated server in a different location.

Advice?

 

[complex1]

OK,

Dial-out is OK, but if you dial-in, in 3CX, is it possible to accept the call with ext. 100 and/or 200?

 

[leejor]

Be sure that the dialplan in the PAP2T, supports the digits you are dialling.
What does the 3CX log show just after you tried a call, does it show up? Is it getting to 3CX? If not, then it is being blocked within the ATA.

 

[pacpac]

Nothing shows up in 3CX. This is the dial plan I have set in the PAP2T, which support UK dialing without 00 and country code:

(00x.|<0:0044>[1-357-9]xxxxxxxx|<0:0044>[1-357-9]xxxxxxxxxS0|*xx)

How would it look like to include being able to dial extensions from 100 to 900?

 

[complex1]

You may add e.g. “|xx.” without quotes in your dialplan.
(00x.|<0:0044>[1-357-9]xxxxxxxx|<0:0044>[1-357-9]xxxxxxxxxS0|*xx|xx.)

 

[leejor]

You can also add (in bold). which covers 3 digit numbers from 100 to 999. The S0 (that's a zero) sends the matched digits out immediately, no timeout.

(00x.|<0:0044>[1-357-9]xxxxxxxx|<0:0044>[1-357-9]xxxxxxxxxS0|*xx|[1-9]xxS0)

 

[pacpac]

Thanks, it works. How would the dial plan look in order to dial *777, etc.? As of now, that does not work.

 

[leejor]

Thanks, it works. How would the dial plan look in order to dial *777, etc.? As of now, that does not work.

If you make use of *xx (two digit star codes) then change it to *xx.
Depending on what codes you use you can break it down a bit more. *[1-689]xS0 would immediately send any two digit star codes beginning with 1 to 9 but not 7. Then *7xxS0 would send three digit star codes beginning with 7.

There are a number of sites that go into detail on how to "craft" a Linksys dialplan...this is but one of them...

http://www.netphonedirectory.com/pap2_dialplan.htm

Another good one with some extra information..

http://www.toao.net/108-linksys-dial-plan-tips

 

[pacpac]

Thanks for advice, works very well.