How to handle temporary spikes in incoming calls in queues ??

[itgs]

I set up a queue with 6 maximum callers because, normally, there are 4 agent able to receive calls.
At monday morning, I have a spike of incoming calls but I have two agents more that could be receive calls.
Is there a way to change dinamically the maximum callers accepted in queue only in a specific day/time ?

I don't want to raise the maximum callers because, in other days, pending time could be too long.

Some ideas ?

Thank you

 

[Alphabetic]

The idea of a queue is that callers wait.. you could increase the max callers and then modify your Destination No Answer to go elsewhere?

Or you could use call flow app to send calls to queues based on the time of day.