Hello,
I am new to 3CX and PBX software in general...so perhaps the answer is in front of my nose but I can't see it!
My office uses Skype currently for inbound and outbound calls and we have a live answering service answer calls to our main number for sales & support. Calls to our main 800 are patched through to our SkypeIn phone #s, and outbound calls are made through the same SkypeIn numbers--all using Skype credit. Our goal is to utilize one of our Skype numbers as a new sales number and offload those sales calls from our human answering service (which has many issues) to the PBX; thus also saving us cost of paying both for Skype credit & the answering system to handle sales calls simultaneously!
What we would like to have happen is:
1) Caller calls our Skype number and is it routed to C3X. -- I have this configured OK via Skype SIP profile and it works fine.
2) Caller gets IVR playing a greeting and providing choices -- I have this configured OK.
3) On selecting '0', caller is sent to an extension -- this is OK.
4) This extension is set with forwarding rules to goto an external number (my personal skype phone #; though ideally I would like it to go to my skype user ID) -- this is where I'm having trouble!
When calling in after the system plays the default transfer greeting, it then plays a "Call transfer failed, no answer" message.
The extension I have it transferring to is in a "not registered" state, but I think the reason for that is that we don't use real phones nor the 3CX MyPhone client--just Skype--and so I can't figure out how to register an extension in this scenario. Is that even possible?
Here are the logs:
13-Feb-2013 23:08:30.625 Leg L:3.2[Ivr] is terminated: Cause: BYE from PBX
13-Feb-2013 23:08:30.625 [CM503008]: Call(C:3): Call is terminated
13-Feb-2013 23:08:30.620 Leg L:3.1[Line:10000<<16172764259] is terminated: Cause: BYE from 63.209.144.201:5060
13-Feb-2013 23:08:22.838 [CM505003]: Provider:[Skype] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SipGW 9] PBX contact: [sip:[email protected]:5060]
13-Feb-2013 23:08:22.838 L:3.1[Line:10000<<16172764259] failed to reach Out#:>>Rule{Skype}>>13393685672, reason Not Registered
13-Feb-2013 23:08:22.838 [CM503017]: Call(C:3): Target is not registered: T:Out#:>>Rule{Skype}>>13393685672@[]
13-Feb-2013 23:08:22.838 [CM303003]: There are no available outbound lines on gateway Skype at this time. First line: Lc:10000(@Skype[<sip:[email protected]:5060>])
13-Feb-2013 23:08:22.838 Line limit check: Current # of calls for line Lc:10000(@Skype[<sip:[email protected]:5060>]) is 1; limit is 10
13-Feb-2013 23:08:22.838 L:3.1[Line:10000<<16172764259] forwards call from Extn:100 to Out#:>>Rule{Skype}>>13393685672 based on rule Fwd[Available/NotReg]
13-Feb-2013 23:08:22.837 L:3.1[Line:10000<<16172764259] failed to reach Extn:100, reason Not Registered
13-Feb-2013 23:08:22.837 [CM503017]: Call(C:3): Target is not registered: Extn:100
13-Feb-2013 23:08:22.837 [CM505003]: Provider:[Skype] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SipGW 9] PBX contact: [sip:[email protected]:5060]
13-Feb-2013 23:08:10.027 [CM503007]: Call(C:3): Ivr:959 has joined, contact <sip:[email protected]:40600>
13-Feb-2013 23:08:10.026 [CM503007]: Call(C:3): Line:10000<<16172764259 has joined, contact <sip:[email protected]:5060>
13-Feb-2013 23:08:10.021 L:3.2[Ivr] has joined to L:3.1[Line:10000<<16172764259]
13-Feb-2013 23:08:09.872 [CM503025]: Call(C:3): Calling T:Ivr:959@[Dev:sip:[email protected]:40600;rinstance=f2f8842dee053a1f] for L:3.1[Line:10000<<16172764259]
13-Feb-2013 23:08:09.834 [CM503027]: Call(C:3): From: Line:10000<<16172764259 ("luxsci.sales" <sip:[email protected]:5060>) to T:Ivr:959@[Dev:sip:[email protected]:40600;rinstance=f2f8842dee053a1f]
13-Feb-2013 23:08:09.834 [CM503004]: Call(C:3): Route 1: from L:3.1[Line:10000<<16172764259] to T:Ivr:959@[Dev:sip:[email protected]:40600;rinstance=f2f8842dee053a1f]
13-Feb-2013 23:08:09.833 [CM505003]: Provider:[Skype] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SipGW 9] PBX contact: [sip:[email protected]:5060]
13-Feb-2013 23:08:09.832 [CM503001]: Call(C:3): Incoming call from Line:10000<<16172764259 to <sip:[email protected]:5060>
13-Feb-2013 23:08:09.799 Line limit check: Current # of calls for line Lc:10000(@Skype[<sip:[email protected]:5060>]) is 1; limit is 10
13-Feb-2013 23:08:09.715 [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:959
Any help or guidance would be greatly appreciated!
Thanks very much,
Zach
I am new to 3CX and PBX software in general...so perhaps the answer is in front of my nose but I can't see it!
My office uses Skype currently for inbound and outbound calls and we have a live answering service answer calls to our main number for sales & support. Calls to our main 800 are patched through to our SkypeIn phone #s, and outbound calls are made through the same SkypeIn numbers--all using Skype credit. Our goal is to utilize one of our Skype numbers as a new sales number and offload those sales calls from our human answering service (which has many issues) to the PBX; thus also saving us cost of paying both for Skype credit & the answering system to handle sales calls simultaneously!
What we would like to have happen is:
1) Caller calls our Skype number and is it routed to C3X. -- I have this configured OK via Skype SIP profile and it works fine.
2) Caller gets IVR playing a greeting and providing choices -- I have this configured OK.
3) On selecting '0', caller is sent to an extension -- this is OK.
4) This extension is set with forwarding rules to goto an external number (my personal skype phone #; though ideally I would like it to go to my skype user ID) -- this is where I'm having trouble!
When calling in after the system plays the default transfer greeting, it then plays a "Call transfer failed, no answer" message.
The extension I have it transferring to is in a "not registered" state, but I think the reason for that is that we don't use real phones nor the 3CX MyPhone client--just Skype--and so I can't figure out how to register an extension in this scenario. Is that even possible?
Here are the logs:
13-Feb-2013 23:08:30.625 Leg L:3.2[Ivr] is terminated: Cause: BYE from PBX
13-Feb-2013 23:08:30.625 [CM503008]: Call(C:3): Call is terminated
13-Feb-2013 23:08:30.620 Leg L:3.1[Line:10000<<16172764259] is terminated: Cause: BYE from 63.209.144.201:5060
13-Feb-2013 23:08:22.838 [CM505003]: Provider:[Skype] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SipGW 9] PBX contact: [sip:[email protected]:5060]
13-Feb-2013 23:08:22.838 L:3.1[Line:10000<<16172764259] failed to reach Out#:>>Rule{Skype}>>13393685672, reason Not Registered
13-Feb-2013 23:08:22.838 [CM503017]: Call(C:3): Target is not registered: T:Out#:>>Rule{Skype}>>13393685672@[]
13-Feb-2013 23:08:22.838 [CM303003]: There are no available outbound lines on gateway Skype at this time. First line: Lc:10000(@Skype[<sip:[email protected]:5060>])
13-Feb-2013 23:08:22.838 Line limit check: Current # of calls for line Lc:10000(@Skype[<sip:[email protected]:5060>]) is 1; limit is 10
13-Feb-2013 23:08:22.838 L:3.1[Line:10000<<16172764259] forwards call from Extn:100 to Out#:>>Rule{Skype}>>13393685672 based on rule Fwd[Available/NotReg]
13-Feb-2013 23:08:22.837 L:3.1[Line:10000<<16172764259] failed to reach Extn:100, reason Not Registered
13-Feb-2013 23:08:22.837 [CM503017]: Call(C:3): Target is not registered: Extn:100
13-Feb-2013 23:08:22.837 [CM505003]: Provider:[Skype] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SipGW 9] PBX contact: [sip:[email protected]:5060]
13-Feb-2013 23:08:10.027 [CM503007]: Call(C:3): Ivr:959 has joined, contact <sip:[email protected]:40600>
13-Feb-2013 23:08:10.026 [CM503007]: Call(C:3): Line:10000<<16172764259 has joined, contact <sip:[email protected]:5060>
13-Feb-2013 23:08:10.021 L:3.2[Ivr] has joined to L:3.1[Line:10000<<16172764259]
13-Feb-2013 23:08:09.872 [CM503025]: Call(C:3): Calling T:Ivr:959@[Dev:sip:[email protected]:40600;rinstance=f2f8842dee053a1f] for L:3.1[Line:10000<<16172764259]
13-Feb-2013 23:08:09.834 [CM503027]: Call(C:3): From: Line:10000<<16172764259 ("luxsci.sales" <sip:[email protected]:5060>) to T:Ivr:959@[Dev:sip:[email protected]:40600;rinstance=f2f8842dee053a1f]
13-Feb-2013 23:08:09.834 [CM503004]: Call(C:3): Route 1: from L:3.1[Line:10000<<16172764259] to T:Ivr:959@[Dev:sip:[email protected]:40600;rinstance=f2f8842dee053a1f]
13-Feb-2013 23:08:09.833 [CM505003]: Provider:[Skype] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SipGW 9] PBX contact: [sip:[email protected]:5060]
13-Feb-2013 23:08:09.832 [CM503001]: Call(C:3): Incoming call from Line:10000<<16172764259 to <sip:[email protected]:5060>
13-Feb-2013 23:08:09.799 Line limit check: Current # of calls for line Lc:10000(@Skype[<sip:[email protected]:5060>]) is 1; limit is 10
13-Feb-2013 23:08:09.715 [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:959
Any help or guidance would be greatly appreciated!
Thanks very much,
Zach
