How to permanently login to Call Queue

[Kwang Mien]

Hi.

We have agents who are on a call queue. There is no requirement for them to login or logout the call queue.

There were times when they accidentally disabled the Q letter on the web portal and not able to receive call thereafter.

Is there anyway to make the agents login to the call queue permanently ?



Thanks.

Regards,
Kwang Mien

 

[JohnS_3CX]

Hi Kwang,

There is no way to login to the call queue permanently.

The agent always has the ability to log out if they want.

 

[VoIPTools]

You could create a service (using the 3CX Call Control API) that monitors the agents status and forces them back in. That's the only option I can think of.