How to remove an user using 3CX client softphone from Extensions

[anhtrong]

Hi Admin,
I facing this issue when someone in my company has been quit, he/she is using 3CX client softphone and I need to remove 3CX from his/her smartphone, then provide that extension for new employee.
I have try to Regenerate or Reset password from 3CX web admin, but when the old employee using Re-provision on the 3CX client sofphone, It's still "On hook" again.
I have to delete that Extensions then re-creating the new one for each case quit work, that's take too much time.
Is there any simply way to disable/remove 3CX account on old smartphone instead of delete and re-creating it on 3CX Web admin?

Regards
Trong Nguyen

 

[Lee Cramman]

You need to change the authentication id / password of the extension rather than the web password.

 

[anhtrong]

Hi Lee Cramman,
Yes, I have try to change the authentication id / password even click Regenerate Extension but It's still registered when old employee using 3CX softphone client Re-provisioning feature.

 

[Lee Cramman]

Ah, I see.

Unless someone knows another way I suspect you need to delete the extension and recreate it.

 

[leejor]

I also suspect that you will have to delete, then re-create as well. It would have to be something that would require that a (new) provisioning file be sent to the user. That file would have to contain the newly created password.

Yes, it is going to take more time than a simple password change, but hopefully you don't have a large employee turnover.

 

[anhtrong]

Thanks Lee Cramman and leejor for advise. It's would be great if 3CX web admin has Re-create or Change the provisioning files for this issue ya.

 

[YiannisH_3CX]

Hello @anhtrong

Please note that currently you need to delete and recreate the extension as the clients will re-provision every time they start and acquire the new credentials.