How to restart a switchboard? ONLY RESTART. NO FACTORY VALUES.

[sarahidalgo]

I've searched everywhere and can't find the way. There are switchboards that have a "Terminal" button in "PBX Status" there you write "reebot". But if that button is not, where does it restart? Is that button somewhere else? I have seen that there are people who connect by ssh, how do you do ???

 

[JohnS_3CX]

@sarahidalgo

Rebooting is not a recommended first step. Firstly, you will lose your logs that can reveal problems and secondly, you are not solving the problem or learning what the root cause is in order to resolve it.

I suggest if you are new to the system to either let someone more experienced to handle it or you can handle yourself (which is perfectly fine) but you will need to spend some time troubleshooting. Here is a list of reasons that can cause this:

• Bad internet connection
• Bad phones
• Bad Cabling
• User error
• Trunk issue
• Server issue
• Bad configuration

The list can go on and on and none of the above are solved with a reboot. If you don't have enough information it may be best to not take any actions until the admin is available

 

[Alphabetic]

Do you only have this issue when dialing mobile?
Is it on every mobile call?
Is it the same dialling a land line?