How to run the Agent History report

[ccandelaria]

Hi,

I cannot seem to find this report: Agent History report. I need to run this report to see the login and logout activity of our many call queues. We have multiple employees in multiple queues each, and need to track their login/logout activity.

We have the Pro version of 15.5

Thanks for your time and assistance.
CC

 

[Saqqara]

Not do think 3cx tracks this info, so unable report this activity

 

[ccandelaria]

I've seen a few posts about this report that people are able to run, and it's what we need. Just haven't seen anyone post on where to find or how to run the report.

 

[ccandelaria]

I think it might be called the Agent Login History report. Does anyone know how to run this report?

 

[Evolute IT]

I think it might be called the Agent Login History report. Does anyone know how to run this report?

It is available under Reports. In the Type dropdown.

Note that Reports are not available in Standard edition.

 

[ccandelaria]

Hi Frederick,
I checked our license, and it states: Professional Perpetual. However, I do not have a section titled Reports, that I can find. Is it a separate module or add-in? The only thing I found is Call Reports.

and yes, I'm new to 3CX, learning while doing....thanks.

 

[ccandelaria]

Okay, scratch my last. I found it, under Call Reports, Add, Type. Just what we needed, so thanks Frederick, your input lead me in the right direction. Much appreciated.