How to set different rings for queues

[Michelle Dinh]

I saw on Update 6 Final, we now have the ability to have distinctive ringing for multiple queues. Where do I go to change/update these settings?

https://www.3cx.com/blog/releases/webrtc-web-phone/

 

[Saqqara]

The setting is in settings - phone / client

When you have enabled the above, you select the ringtone for each queue under ‘phone provisoing’ tab for each phone

You have to be running 3cx standard templates - no custom templates

 

[YiannisH_3CX]

To have the option appear, your extension will need to be a member of a queue

 

[Michelle Dinh]

To have the option appear, your extension will need to be a member of a queue

What if a user is in multiple queues? How do we distinguish?
Ideally I would want to assign a queue a ringtone so if a user if in multiple queues, they potentially can get two different rings on their phone. Is that possible?

 

[YiannisH_3CX]

Once you enable the option you will be able to assign a different ring tone for each queue.

 

[Michelle Dinh]

Once you enable the option you will be able to assign a different ring tone for each queue.

View attachment 9071

Thanks I see now. So, how do I enable this feature?

 

[YiannisH_3CX]

You can enable this setting by navigate to the PBX Settings / Phone/client options and enabling the option at the bottom. Then you can set the ring tones under each extensions phone provisioning tab.
To apply the changes you need to reprovision the phone.