How to set outbound caller id in a makecall-call in CFD

[NikolausK]

Hey!

I implemented a PowerDailer CallFlowApp which fetches customer numbers and agents via a web service request. Everything works fine except the fact, that I would like to set a specific outbound caller id presented to the customer. It's okay if it is the same caller id for all outgoing calls of the specific call flow (no need that it is specific for every single call). I'm using the MakeCall-method. Is there any property I can set in the CallFlowDesigner or can I user outgoing rules for that?

Anyway: Is there any other option to auto-start the call flow app except to call it (directly or via ivr?)


Thanks for any helping hints!

 

[VoIPTools]

MakeCall does not provide a parameter for setting the outbound caller ID, however, with 3CX V16 Update 7, there is a new feature where you can specify an outbound caller ID for each outbound rule.

I suggest the following:

Create an outbound rule with the following settings

1. Look for numbers starting with 7777
2. Strip 7777 from the phone number
3. Set the desired outbound rule

Invoke MakeCall:

When you invoke MakeCall, add prefix digits 7777 to the phone number. This will force the call to go out the desired outbound rule with the specified caller ID, and the rule will strip the extra digits you added with MakeCall​

 

[edossantos]

Anyway: Is there any other option to auto-start the call flow app except to call it (directly or via ivr?)

Adding on Matt's comments, unfortunately there is no other way to start the dialer. You will need to make a call to it.

 

[netswork]

MakeCall does not provide a parameter for setting the outbound caller ID, however, with 3CX V16 Update 7, there is a new feature where you can specify an outbound caller ID for each outbound rule.

I suggest the following:

Create an outbound rule with the following settings

1. Look for numbers starting with 7777
2. Strip 7777 from the phone number
3. Set the desired outbound rule

Invoke MakeCall:

When you invoke MakeCall, add prefix digits 7777 to the phone number. This will force the call to go out the desired outbound rule with the specified caller ID, and the rule will strip the extra digits you added with MakeCall​

Matthew, is there a way to add digits like this with the "on call manager" so I can fix our caller ID issue?

 

[VoIPTools]

I responded to your other post here. In 3CX On Call Manager you can prepend digits to the contact's phone number, and then strip the additional digits in the outbound rule.